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IT Support Services Analyst
Simpson Strong-Tie
IT Support Analyst provides branch IT support, installations, and project management.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
McKinney, TX
Onsite
Company Size
5,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Residential Construction
Commercial Construction
Offsite & Mass Timber Construction
Manufacturers Solutions
Builder Solutions
Structural Steel
Concrete Infrastructure
Industrial
Role
What you would be doing
client presentation
project management
team collaboration
problem solving
- Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Project Management: Manage multiple projects and completing priorities.
- Teamwork: Build and sustain excellent working relationships with Technology and Business partners.
- Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
What you bring
servicenow
cisco ccna
itil
active directory
azure
windows server
- Must be available and responsive 24/7 for emergency support
- 5 years managing medium to large projects from planning to fulfillment.
- Bachelor’s Degree in Business, Engineering, Information Technology, or related field required. (or commensurate work experience in technology)
- Customer Focus: Consistently delivers excellent customer service under pressure while quickly and effectively, resolving customer problems.
- 5 years experience installing, configuring, and troubleshooting any or all of the following products or technologies: ServiceNow, Citrix Virtual Desktop, Exchange, Cisco UCCX, Cisco Meraki, SAP, SCCM, Intune, Autopilot
- 5 years knowledge and experience with Microsoft Active Directory and Azure environments, including OU management and security
- Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
- ITIL Foundation certification or equivalent experience in service management and delivery.
- 5 years knowledge and experience with infrastructure services including DHCP, DNS, Printer Services, LANs, WANs and WIFI
- Self-Management: Display a high level of independent thinking, initiative, effort and commitment towards completing assignments in a timely manner.
- Cisco CCNA certification or equivalent experience configuring and troubleshooting TCP/IP networks.
- 5 years demonstrable experience with Windows Server setup and administration, Windows Client operating systems and Microsoft client applications
- Writing: Write in a clear, concise, and organized manner for the intended audience.
- Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.
- Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- offers contingent on successful background investigation and drug test.
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Company
Overview
Founded 1956
Year Established
The company was established with a focus on creating products that strengthen buildings.
60+ Years
Industry Experience
With over 60 years of experience, they remain at the forefront of structural building solutions.
- The company revolutionized the construction industry with its signature wood connectors and fasteners.
- Their products are used in residential, commercial, industrial, and infrastructure projects across the globe.
- Known for their innovation, Simpson Strong-Tie consistently introduces new solutions for complex building needs.
- Standout projects include reinforcing structures in earthquake-prone regions, flood zones, and severe weather areas.
- The company’s commitment to research and development has led to the creation of cutting-edge structural connectors.
- Simpson Strong-Tie maintains a strong reputation for providing reliable, high-quality products that support safety.
- Integrity: Doing the right thing even when no one is watching.
- Innovation: Constantly improving our products and processes.
- Customer Commitment: Serving our customers by listening and delivering solutions that exceed expectations.
- Collaboration: Working together as one team to achieve success.
- Excellence: Pursuing the highest standards of quality and performance.
- Accountability: Taking responsibility for our actions and results.
2050
Net Zero Target
Aiming to achieve net zero emissions by 2050.
- Prioritizes sustainable product design, using materials and manufacturing processes that reduce environmental impact.
- Has reduced waste through recycling programs and cutting packaging materials.
- Committed to lowering water usage across facilities.
30% Women
Workforce Representation
Women make up approximately 30% of Simpson Strong-Tie’s workforce, with ongoing efforts to increase this number.
- Aims to increase diversity at all levels, with an emphasis on expanding gender and racial diversity in leadership roles.
- Implemented employee resource groups focused on supporting underrepresented groups within the company.
- Has a formal mentorship program to help underrepresented employees advance in their careers.
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