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Laing O'Rourke

IT Software Asset Management & Application Team Lead

Company logo
Laing O'Rourke
A leading global construction and engineering company specializing in infrastructure and buildings.
Leadership role in IT Software Asset Management & Application Team with a focus on service excellence, process ownership, and continuous improvement.
21d ago
Expert & Leadership (13+ years)
Full Time
Dartford, England, United Kingdom
Office Full-Time
Company Size
16,000 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
Technical Services
Turnkey
General Contractor
Property Development
Sector Specialisms
Infrastructure
Rail
Defence
Energy
Utilities
Buildings
Residential
Commercial
Role
What you would be doing
tier 2/3 support
performance monitoring
sam integration
itsm management
application rollouts
vendor management
  • Lead and manage Tier 2/3 technical support for applications, resolving complex configuration, integration, performance, and access issues.
  • Monitor application and system performance, taking proactive measures to prevent downtime.
  • Integrate SAM processes with CMDB, procurement, and ITSM modules.
  • Collaborate with infrastructure, network, and database teams to resolve cross-platform issues.
  • Maintain detailed runbooks, support documentation, and knowledge articles.
  • Ensure thorough root cause analysis for recurring incidents.
  • Oversee and prioritise tickets via ITSM platforms (e.g., ServiceNow, Jira).
  • Mentor and train junior engineers and cross-functional team members.
  • Manage vendor relationships, license renewals, and compliance obligations.
  • Lead improvement initiatives and preventative measures for critical incidents.
  • Oversee software asset tracking via SAM tools (preferably ServiceNow SAM Pro).
  • Represent the team in Change Advisory Board (CAB) meetings.
  • Ensure software compliance, licensing accuracy, and audit readiness.
  • Coordinate new application rollouts and updates, including UAT and rollback planning.
  • Drive incident and problem management to reduce recurring issues.
  • Manage application lifecycle activities — upgrades, version control, decommissioning.
What you bring
itsm tools
microsoft 365
itil
virtualisation
security compliance
problem solving
  • Strong knowledge of software licensing models and lifecycle management.
  • Understanding of security compliance standards (ISO27001, Cyber Essentials).
  • Relevant tertiary qualifications in IT.
  • Experience in change management and process improvement.
  • Knowledge of construction industry applications.
  • Hands-on experience with virtualisation platforms (VMware, Azure, Nutanix).
  • Proficiency with Microsoft 365.
  • ITIL V4 or V3 certification.
  • Experience with both on-prem and cloud application environments.
  • Basic knowledge of networking concepts and protocols.
  • Proficiency with ITSM tools (e.g., ServiceNow, SAM Pro).
  • Proven application support experience in enterprise or SaaS environments.
  • Strong leadership, communication, and problem-solving skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • software compliance, licensing accuracy, and audit readiness.
  • vendor relationships, license renewals, and compliance obligations.
Company
Overview
1848
Year Founded
Marks the establishment of the company, highlighting its long-standing presence and experience in the construction and engineering sector.
  • Delivering complex, large-scale projects across a variety of sectors.
  • Combining traditional construction with modern, innovative engineering methods.
  • Serving clients worldwide in sectors such as infrastructure, buildings, transport, and utilities.
  • Recognized for high-profile projects like Crossrail in London and the London 2012 Olympics.
  • Utilizing digital construction technology for enhanced efficiencies and quality.
  • Exerting expertise across residential, commercial, and industrial sectors.
  • Bridging the gap between engineering and design in notable projects.
  • Shaping the future of global infrastructure through a diverse portfolio.
Culture + Values
  • We are committed to delivering a zero-harm culture in everything we do.
  • We act with integrity, respect, and fairness in all of our relationships.
  • We embrace innovation and continuously seek to improve the way we work.
  • We take responsibility and ownership for our actions and decisions.
  • We value diversity and the individual contributions of our people.
Environment + Sustainability
2050
Net-Zero Goal
Aims to achieve net-zero carbon emissions by a specific target year.
40%
Carbon Reduction
Reduced carbon emissions by 40% in 2021 compared to 2019 levels.
  • Implementation of sustainable construction practices and innovative technologies to minimize environmental impact.
  • Introduction of energy-efficient solutions such as the use of low-carbon materials in construction projects.
Inclusion & Diversity
30% Female Leadership
Target
This represents the desired proportion of female leaders in senior roles by the end of 2025.
20% Global Workforce
Female Representation
As of 2023, this reflects the increase in the number of women employed globally across all levels of the organization.
  • Committed to fostering an inclusive and supportive workplace environment for all employees, irrespective of gender, background, or identity.
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