Chief Operating Officer

Description

As COO, you will be the operational driving force of Pimlico Plumbers and the wider Neighbourly UK business. Reporting directly to the UK Managing Director, you’ll lead multiple teams, shape strategic direction, and ensure outstanding operational performance across sales, marketing, HR, finance, and field operations.

• Oversee day-to-day operations across multiple functions, ensuring consistent delivery of a best-in-class customer experience.
• Translate strategic vision into operational objectives and measurable results.
• Lead and develop high-performing teams in HR, IT, H&S, Transport & Facilities, and the broader leadership group.
• Manage capital investments and expenses to support profitable growth.
• Establish policies that reinforce a positive, collaborative, and growth-oriented culture aligned with Neighbourly values.
• Monitor performance, produce forecasts, and take corrective action when required.
• Collaborate with the Leadership Team to develop business plans and budgets aligned with growth targets.
• Build strong relationships with franchisees, customers, and internal stakeholders.
• Analyse and optimise internal processes, identifying opportunities for efficiency, innovation, and scale.
• Drive new product and service innovation, including cost, risk and commercial analysis.

Requirements

With more than 4,000 frontline operatives, a reputation for investing in people, and consistent year-on-year growth, we’re now looking for an exceptional Chief Operating Officer to help lead the next phase of our UK expansion.

📍 1 Sail St, London SE11 6NQ

• Experience leading multi-disciplinary teams and influencing at all organisational levels.
• Strong commercial acumen with a track record of improving operational and financial performance.
• Organised, proactive, and self-motivated
• A problem-solver who brings clarity to complexity
• Customer-focused and quality-driven
• Hands-on, visible leadership style with exceptional people and relationship-building skills.
• Proven experience as a COO, Operations Director, Senior GM, or equivalent, ideally within Facilities Management or Building Services.
• Own commercial outcomes and drive performance through strong KPIs, operational discipline, and service quality.
• A clear and open communicator
• Degree-level education (preferred), plus a UK driving licence and willingness to travel.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance