Analyst - Customer Experience at Al Ghurair in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

data integrity

dashboard design

requirements

bi integration

survey analysis

research design

Present findings and strategic recommendations to stakeholders and senior management.
Ensure data integrity and maintain accurate documentation of research insights and business processes.
Support design development of dashboards and reports to track key CX metrics and business performance.
Define and document business requirements, workflows, and customer journey maps.
Work with IT and data teams to integrate customer insights into business intelligence tools and systems.
Creating and analysing surveys using platforms like CXM tools
Lead designing and implementing CX research methodologies, including surveys, focus groups, and user testing.

Requirements

power bi

tableau

excel

cx

bachelors

data analysis

Familiarity with regression, correlation, segmentation, and trend analysis using tools
Proficiency in tools like Power BI, Tableau, or Excel for clear storytelling.
Proven experience in journey mapping, customer insight analysis, customer interactions, understanding of behavioural and attitudinal drivers.
Excellent communication and presentation skills with the ability to translate data insights into actionable recommendations
Ability to analyse quantitative and qualitative data to uncover customer insights.
Experience working on IT system, Microsoft technologies or any system implementation project is preferred
Understanding customer journeys and identifying friction points.
Knowledge in CX and Certification in Data Analysis
Bachelors Degree in Computer Science & Engineering or similar disciplines
Strong analytical skills with experience in customer data analysis and visualization tools (e.g., Excel, Power BI)

Benefits

Information not given or found

Training + Development

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Interview process

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Visa Sponsorship

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Security clearance

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Company

Overview

Founded in 1960

Year Established

The company's origins trace back to 1960, marking the beginning of its journey as a prominent UAE-based conglomerate.

With a presence across multiple sectors, the company has developed a solid reputation in construction, real estate, and manufacturing.
Al Ghurair is a leader in various industries, including food processing, retail, and energy, shaping the economic landscape in the region.
The company's construction arm has worked on iconic projects like Dubai's Burj Khalifa and large-scale infrastructure developments.
Al Ghurair's manufacturing capabilities include state-of-the-art facilities in cement, aluminum, and packaging.
The company has a strong history in the food industry, operating one of the largest flour mills in the Middle East.
Its retail division includes renowned brands, offering everything from consumer goods to luxury products.
Al Ghurair has also made significant strides in renewable energy, investing in solar and sustainable energy projects.
With a commitment to growth, innovation, and excellence, Al Ghurair continues to evolve, expanding its portfolio and footprint across the globe.

Culture + Values

Winning corporate culture that promotes growth and fosters innovation
Customer‑driven strategy guided by quality, creative solutions, and a non‑stop search for better ways to serve our clients
Balance between implementing modern growth strategies and nurturing human resources
Focus on employee empowerment and creativity
Fostering a positive work environment and work‑life balance
Commitment to quality, vigorous involvement in the community, continuous investment in technology, and celebration of innovation spirit

Environment + Sustainability

30-70% Energy Reduction

Solar & Efficiency Upgrades

Achieved significant reductions in energy consumption through solar installations and efficiency upgrades across properties and manufacturing facilities.

~811,000 kg CO₂ Reduced

LED Lighting Retrofits

Implemented LED lighting retrofits across hospitality, commercial, and retail properties, resulting in substantial CO₂ emissions reduction.

30% Cost Reduction

Cogeneration Plant

Developed a cogeneration power plant to reduce operating costs and carbon footprint by approximately 30%.

70% Recycled Content

Aluminium Recycling

Achieved up to 70% recycled content in aluminium extrusion production, significantly reducing environmental impact.

Waste reduction and recycling: Minimization of controllable waste and reuse or repurposing of remainder.
Development of a sustainability plan introducing green concrete, water-saving initiatives, and motion-sensor lighting.
Pioneered manufacture of biodegradable and compostable NATIVIA™ BoPLA films from vegetable-derived resins.
Active participation in COP28 UAE and membership in Clean Energy Business Council.

Inclusion & Diversity

Clear policies to foster a merit‑based work environment with opportunities for learning and development.
Progress towards Emiratization by recruiting and developing UAE national talent.
Health and safety protocols tracked group‑wide to limit workplace accidents.
Regular health screenings (flu shots, eye exams) and awareness sessions on diabetes, cancer and stress management.
Social events (off‑sites, sports days, recognition awards, company iftars) conducted across the Group to enhance community engagement.

Articles

Projects

Careers

Corporate Responsibility

Company

Overview

Founded in 1960

Year Established

The company's origins trace back to 1960, marking the beginning of its journey as a prominent UAE-based conglomerate.

With a presence across multiple sectors, the company has developed a solid reputation in construction, real estate, and manufacturing.
Al Ghurair is a leader in various industries, including food processing, retail, and energy, shaping the economic landscape in the region.
The company's construction arm has worked on iconic projects like Dubai's Burj Khalifa and large-scale infrastructure developments.
Al Ghurair's manufacturing capabilities include state-of-the-art facilities in cement, aluminum, and packaging.
The company has a strong history in the food industry, operating one of the largest flour mills in the Middle East.
Its retail division includes renowned brands, offering everything from consumer goods to luxury products.
Al Ghurair has also made significant strides in renewable energy, investing in solar and sustainable energy projects.
With a commitment to growth, innovation, and excellence, Al Ghurair continues to evolve, expanding its portfolio and footprint across the globe.

Culture + Values

Winning corporate culture that promotes growth and fosters innovation
Customer‑driven strategy guided by quality, creative solutions, and a non‑stop search for better ways to serve our clients
Balance between implementing modern growth strategies and nurturing human resources
Focus on employee empowerment and creativity
Fostering a positive work environment and work‑life balance
Commitment to quality, vigorous involvement in the community, continuous investment in technology, and celebration of innovation spirit

Environment + Sustainability

30-70% Energy Reduction

Solar & Efficiency Upgrades

Achieved significant reductions in energy consumption through solar installations and efficiency upgrades across properties and manufacturing facilities.

~811,000 kg CO₂ Reduced

LED Lighting Retrofits

Implemented LED lighting retrofits across hospitality, commercial, and retail properties, resulting in substantial CO₂ emissions reduction.

30% Cost Reduction

Cogeneration Plant

Developed a cogeneration power plant to reduce operating costs and carbon footprint by approximately 30%.

70% Recycled Content

Aluminium Recycling

Achieved up to 70% recycled content in aluminium extrusion production, significantly reducing environmental impact.

Waste reduction and recycling: Minimization of controllable waste and reuse or repurposing of remainder.
Development of a sustainability plan introducing green concrete, water-saving initiatives, and motion-sensor lighting.
Pioneered manufacture of biodegradable and compostable NATIVIA™ BoPLA films from vegetable-derived resins.
Active participation in COP28 UAE and membership in Clean Energy Business Council.

Inclusion & Diversity

Clear policies to foster a merit‑based work environment with opportunities for learning and development.
Progress towards Emiratization by recruiting and developing UAE national talent.
Health and safety protocols tracked group‑wide to limit workplace accidents.
Regular health screenings (flu shots, eye exams) and awareness sessions on diabetes, cancer and stress management.
Social events (off‑sites, sports days, recognition awards, company iftars) conducted across the Group to enhance community engagement.

Articles

Projects

Careers

Corporate Responsibility