Description
vendor management
helpdesk
mailroom
reporting
hsse
training
The role oversees all outsourced service contracts and JLL personnel, covering cleaning, reception, helpdesk, pantry, pest control and landscaping. Responsibilities include developing procedures, ensuring material supply, inspecting service performance, handling helpdesk requests, managing the mailroom, and delivering client satisfaction to Shell expectations.
Staff management duties involve coaching direct reports, creating succession plans, conducting appraisals, and providing training to improve efficiency and flexibility across the team.
Regular reporting includes daily and weekly updates, contributions to monthly management reports for the client, and any additional reports required.
Vendor management tasks consist of overseeing service contracts, conducting inspections, preparing BOQs for soft‑service procurements, managing resources to meet OLA and KPI targets, and organizing vendor meetings with scorecard assessments.
Additional responsibilities cover participation in emergency evacuation and business continuity procedures, managing HSSE activities, developing client and business‑unit relationships, and leading the team to achieve high client satisfaction.
- Manage outsourced service contracts for cleaning, reception, helpdesk, pantry, pest control, and landscaping.
- Develop and implement building procedures and performance measures.
- Ensure adequate material supply for operational efficiency.
- Inspect contracted services to maintain performance standards.
- Oversee helpdesk request response times.
- Manage mailroom operations for timely deliveries.
- Conduct regular training to improve campus staff efficiency.
- Coach and develop direct reports, including succession planning and appraisals.
- Provide multi‑skill training to increase staff flexibility.
- Produce daily, weekly, and monthly management reports.
- Supervise vendor contracts, inspections, and quality of service delivery.
- Prepare BOQs for soft‑service procurements.
- Align contract resources with OLA and KPI objectives.
- Organize vendor meetings and evaluate performance via scorecards.
- Participate in emergency evacuation, crisis management, and business continuity plans.
- Manage HSSE activities and support health‑and‑safety reviews.
- Build and maintain client and business‑unit relationships to meet service levels.
- Lead by example to achieve maximum client satisfaction.
Requirements
degree
4‑5 years
soft‑service
communication
multitasking
program‑mgmt
The candidate should hold a degree and have 4‑5 years of experience in soft‑service or technical operations within an IT/MNC environment, strong communication skills, multitasking ability, and program‑management expertise. The position is on‑site in Bengaluru, Karnataka, with a 48‑hour work week.
- Hold a degree with 4‑5 years experience in soft‑service or technical operations.
- Demonstrate strong written and verbal communication skills.
- Ability to multitask and track implementations across remote locations.
- Possess program‑management capabilities.
Benefits
- On‑site role in Bengaluru, Karnataka, with a 48‑hour weekly schedule.
Training + Development
Information not given or found
