ITSS Senior Field Support Analyst

Overview

Provides Level 2 field support, network admin, and IT liaison for regional end users.

Key Responsibilities

• network administration
• incident resolution
• system implementation
• technical support
• asset management
• reporting

Tasks

-Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs -Build and maintain strong relationship up to senior management level within their Business Units in assigned regions -Travel to other business sites to provide additional support or to attend training sessions -Perform reporting and administrative functions as required -Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements -Adheres to departmental standards and ensures appropriate use of information systems -Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers -Create, monitor and enforce policies and procedures -Lead Customer Expectation management as part of escalation process -Evaluate, design and implement new systems that increase productivity or enhance overall business operations -Integrate technical knowledge and business understanding to resolve problems for customers -Serves as the IT liaison to regional business unit end users -Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems -Create, distribute and update knowledge base solutions -Work with team members to resolve unusually complex or cross technology incidents -Resolve single and cross technology incidents independently -Provide technical consulting during implementations and upgrades to production systems -Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives -Provide support and assistance for Business Unit process systems as required -Escalate non-resolvable issues to higher-level teams in a timely manner -Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations

Requirements

• mcsa
• a+ certification
• computer science
• 5+ years
• problem solving
• end user

What You Bring

-Work experience at an IT service provider is a plus (managerial and/or delivery level) -Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems -Ability to manage multi-cultural and multi-located teams -Strong analytical, design and development skills including troubleshooting and integration of IT services -Graduate degree in Computer Science, Engineering or related discipline with an IT focus -Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems -Work experience in a related industry setting is a plus -Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies -Ability to manage an organization with a large staff of highly trained IT professionals -High willingness to drive transformation and service improvement -5+ years of End User services experience with large teams to support -Ability to develop and implement IT policies and governance -Certifications: A+ Certification and MCSA Certification preferred -Strong customer / end-user / client service orientation -Able to travel ~30% Canada -Strong relationship building and interpersonal skills -Knowledge of existing and emerging hardware and software technologies and IT architectures -Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments -Ability to conduct research into application development issues and products

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About Gfl Environmental Inc.

-Quickly transformed into a North American environmental powerhouse. -Headquartered in Vaughan, Ontario. -Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups. -Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet. -Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre. -Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope. -Operates material-recovery facilities and regularly files SEC and TSX reports. -The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.

Sector Specialisms