Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
This position is responsible for scheduling and optimizing service work, ensuring all customer commitments are met regarding service delivery, and handling some billing and on‑hold resolution. The scheduler uses Oracle ACE to assign service calls to the optimal technician based on skills, territory, customer preference, availability, contract response time, criticality, and proximity. They communicate with customers and personnel, alert management to potential problems, measure branch activity, develop action plans, monitor effectiveness, prioritize backorders, reassign work as needed, and keep customers informed of schedule changes.
Candidates should have 3–5 years of strong customer service experience, excellent communication skills, and a high level of organization to multitask in a fast‑paced environment. Prior experience as a fleet scheduler or service coordinator is helpful, along with strong MS Office, especially Excel, and a degree (Associate or Bachelor’s) preferred. Experience with SimplexGrinnell District, ACE/Oracle systems, and product knowledge of life‑safety equipment is preferred, as is background in scheduling, billing, and on‑hold resolution.
THIS POSITION WILL BE ONSITE IN MORENCI, AZ. Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
Johnson Controls offers a competitive compensation package, paid training, and global advancement opportunities. Employees may receive a company vehicle where applicable, referral bonuses, and comprehensive benefits including medical, dental, vision, health savings account, life insurance, 401(k) match, short- and long-term disability, employee assistance, and wellness programs.
The hourly range for this role is $23–26, determined by education, experience, skills, internal equity, and market data. Johnson Controls offers a competitive benefits package and may consider candidates with exceptional qualifications beyond the stated range. The hiring process may use AI‑assisted tools, but final decisions are made by human reviewers.