Sr. Data Analyst

Description

The role involves conducting data research, performing root cause analysis, and troubleshooting system issues. It also includes maintaining SLA reports, using business tools for data extraction and modeling, and providing insights that drive customer growth.

• Conduct data research, analyze and interpret data sets
• Perform root cause analysis and identify data outliers
• Troubleshoot system issues and assist customers with problem resolution
• Maintain SLA reports and monitor system alerts for anomalies
• Use business tools for data extraction, modeling, and insight generation

Requirements

Qualifications: Bachelor's degree in electrical engineering, Electronics & Communication (Only).

Candidates should have 1-3 years of technical support experience for B2B SaaS products, strong customer service and troubleshooting skills, proficiency in Excel, and basic knowledge of Python/SQL. Understanding of the renewable energy business, teamwork, autonomy, professional communication, and a proactive attitude are also required.

• Bachelor's degree in electrical engineering or Electronics & Communication
• 1-3 years experience in technical support for B2B SaaS products
• Proficient in Excel; basic knowledge of Python or SQL
• Understand renewable energy business concepts
• Strong teamwork, autonomy, and professional communication skills
• Proactive attitude, share knowledge, and contribute to team goals

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance