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Assoc Dispatcher
Consumers Energy
Associate Dispatcher responsible for dispatching and administrative tasks related to field work schedules, including assigning emergent and non-emergent work, communicating with field supervision and external agencies, and supporting storm restoration activities.
16d ago
Junior (1-3 years)
Full Time
Royal Oak, MI
Onsite
Company Size
8,000 Employees
Service Specialisms
Administrative and Customer Service
Business Careers
Engineering Careers
Information Technology Careers
Journey Lineworkers
Field Operations
Skilled Trades
Technician and Technical Design
Sector Specialisms
Energy
Renewable Energy
Solar
Utilities
Residential
Commercial
Industrial
Engineering
Role
What you would be doing
miss dig requests
sap orders
compliance monitoring
workload management
arcos callouts
storm restoration
- Submit Miss Dig requests for emergent work & complete status checks as needed
- Follow all proper processes and procedures as required in the operating manual
- Create orders in Systems Application and Products (SAP) as requested by field resources to ensure that the customer’s needs are met
- Assign emergent work and direct field personnel; conduct necessary activities that support the completion of emergent work
- Communicate with Field Supervision on field resources versus workload
- Evaluate the need for ARCOS callouts based on the workload to be completed and recommend adjustments
- Assign non-emergent and routine orders as required
- Participate in storm restoration activities and shift coverage
What you bring
problem-solving
console management
client interactions
print reading
high school diploma
switching orders
- Problem-solving, critical thinking, and conflict resolution
- Ability to manage a console independently
- Ability to interact with internal and external clients and understand their functions
- Ability to read and interpret prints
- High School Diploma
- Ability to independently write, approve and execute distribution switching and tagging orders
- Educational Assistance Program
- Paid parental leave
- Medical, Dental and Vision
- Paid time off
- Up to 13 paid Holidays
- 401k with company match
- Competitive compensation packages
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- drug screening
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Company
Overview
6 million people
People Served
The company provides essential energy services to a significant portion of Michigan's population.
1.8 million homes
Homes Powered
Consumers Energy is responsible for delivering reliable energy to nearly two million households in Michigan.
- Founded to serve the people of Michigan, has grown into one of the largest utilities in the region.
- With a commitment to sustainability, focused on providing reliable energy solutions for residential, commercial, and industrial customers.
- A leading player in the transition to renewable energy, investing in solar and wind power projects to meet future energy demands.
- Continuously evolving, transitioning from traditional energy sources to a diversified energy mix that supports innovation and environmental stewardship.
- Notable projects include large-scale solar farms and wind energy installations, alongside efforts to modernize grid infrastructure.
- Through community outreach and partnerships, strives to create energy solutions that benefit both customers and the environment.
- We value people. Our commitment to our customers, employees, and communities is unwavering.
- We are dedicated to delivering reliable, affordable energy.
- We foster innovation to enhance the customer experience.
- We act with integrity, honesty, and transparency in all we do.
- We prioritize safety and environmental responsibility in our operations.
By 2040
Net-Zero Carbon Emissions
Targeting net-zero carbon emissions by 2040 to combat climate change and reduce environmental impact.
- Investing in renewable energy sources such as solar and wind power.
- Reducing carbon footprint through energy-efficient technologies and programs.
- Focus on providing clean energy solutions to customers.
- Building a sustainable future through the transition to electric vehicles and renewable energy.
50% by 2025
Target Gender Diversity in Leadership Roles
The company aims to achieve 50% female representation in leadership positions by 2025.
- Building an inclusive culture with equal opportunities for all employees.
- Providing training and development opportunities to foster diverse talent.
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