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Guest Relations Agent
Faena
Welcome guests, coordinate pre‑arrival, stay, and departure services, ensuring seamless experiences.
6d ago
$36 - $36
Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
What you would be doing
pms logging
crm tracking
report assistance
guest communication
vip coordination
amenities management
- Participate in daily briefings and ensure all team members are informed of guest priorities
- Handle guest complaints or feedback, escalating as appropriate to management
- Assist with daily reports, pre-arrival summaries, and post-departure follow-up calls or emails
- Maintain constant communication with Front Office, Housekeeping, Butler Service, and F&B teams
- Act as point of contact for in-house guests, ensuring all requests are fulfilled efficiently and discreetly
- Track and document guest preferences, incidents, and notes in PMS and CRM systems
- Manage pre-arrival communication including amenity setup, itinerary details, and special requests
- Personally welcome guests upon arrival and assist with check-in coordination
- Support VIP recognition efforts and assist with personalized in-room touches or event coordination
- Support the Guest Relations Manager in updating logs, VIP lists, and SOP documentation
- Manage and track guest amenities, special occasions, and billing coordination
- Handle internal and external correspondence with precision and confidentiality
What you bring
opera pms
microsoft office
english
1-2 yrs
detail‑oriented
calm
- Discreet, professional, and well-presented at all times
- Detail-oriented and highly organized
- Proficiency in Opera PMS and Microsoft Office Suite
- Fluent in English; additional languages a plus
- Strong understanding of guest service standards and etiquette
- Calm and solution-driven under pressure
- Excellent written and verbal communication skills
- 1–2 years of luxury hotel or high-end hospitality experience
- Naturally hospitable and emotionally intelligent communicator
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a vision to blend art, design, and luxury into every experience.
- A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
- The company has developed some of the most luxurious and artistic resorts worldwide.
- Known for its high-end properties, including hotels, residences, and commercial spaces.
- Specializes in creating immersive environments where architecture meets culture and luxury.
- Projects span across major global cities, focusing on luxury, art, and hospitality design.
- They consistently collaborate with renowned architects, artists, and designers.
- Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
- Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
- Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
- Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
- Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
- Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
- No publicly stated net-zero target date on official channels.
- No publicly available DEI strategy or gender statistics on official website or LinkedIn.
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