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IT Support Engineer
Assystem In India
Provide technical support for hardware, software, and networking to internal users.
3d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Engineering
Project Management
Consulting
Design
Technical Services
Turnkey
Sector Specialisms
Low-carbon energy
Nuclear power
Electricity networks
Transportation
Railways
Urban planning
Water development
Infrastructure
Role
What you would be doing
ticket management
hardware support
software support
remote troubleshooting
app installation
documentation
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.
- Ask targeted questions to diagnose problems
- Address user tickets regarding hardware, software and networking
- Guide users with simple, step-by-step instructions
- Test alternative pathways until you resolve an issue
- Report customer feedback and potential product requests
- Customize desktop applications to meet user needs
- Follow up with clients to ensure their systems are functional
- Help create technical documentation and manuals
- Record technical issues and solutions in logs
- Walk customers through installing applications and computer peripherals
- Conduct remote troubleshooting
- Direct unresolved issues to the next level of support personnel
What you bring
desktop support
windows/linux
network security
remote troubleshooting
problem solving
it graduate
As part of Assystem Group, we combine strong expertise in engineering, project management and digitalisation to serve our clients worldwide.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Excellent problem-solving and multitasking skills
- Graduate with IT Training and Certifications in Hardware and Networking
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Min. 3-4 years of experience in similar role
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
- Provides engineering and project management expertise to a variety of sectors.
- Renowned for delivering high-quality solutions in energy, industrial, and infrastructure projects.
- Known for handling large-scale energy and infrastructure initiatives with technical excellence.
- Typical projects include power plants, nuclear facilities, transport systems, and complex infrastructure networks.
- Sets itself apart with the ability to manage intricate, large-scale projects.
- Innovation
- Excellence
- Responsibility
- Collaboration
- Integrity
- Agility
Net Zero 2050
Sustainability Target
The company is committed to achieving Net Zero by 2050 by reducing emissions and enhancing carbon removal efforts.
- Committed to reducing environmental footprint.
- Aligned with global sustainability goals, focusing on renewable energy and carbon reduction.
- Invested in sustainable solutions for energy and resources across projects.
- Designs and delivers environmentally efficient infrastructure and technology solutions.
- Fosters an inclusive workplace.
- Supports a diverse work environment with active programs for gender equality.
- Promotes equal opportunities across all levels of the organization.
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