Assistant Property Manager

Description

• Review and update as necessary the Unit Status Report in comparison to tenant lease files to ensure information accuracy.
• Ensure property maintains it applicable fractions and set aside requirements identified in the property LURA if assigned to a Tax Credit property.
• Market to agencies identified in the AFHMP as well as maintaining availability information with local housing authorities and commercial publications. Maintain AFHMP Binder.
• Ensure that residents are provided with a clean and well-maintained home.
• May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.
• Maintain waiting and transfer list per HUD/CA/TC guidelines. Regularly seeks to understand and anticipate resident needs.
• Along with Property Performance Review (PPR) completes quarterly unit inspections to identify, report, and prevent REAC inspection deficiencies.
• Assists with resolving resident issues and complaints.
• Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
• Oversee and maintain all new lease and lease renewal practices according to HUD guidelines inclusive of the certification and verification process; process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; process interims as required if assigned to a HUD governed property.
• Process purchase orders and invoices and send them to accounting.
• Attends and participates in training programs and events.
• Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
• Inspects property two-three times per week including periodic visits to all residents.
• Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (AFHMP) HUD 935.2.
• Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report.
• Ensure all physical deficiencies are corrected per violation/inspection notices so that subsidy may be reinstated, or findings corrected.
• Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.
• Collects rent from residents and posts into RealPage OneSite.
• Always display a friendly and courteous attitude with other employees. Never confronts a supervisor or other employee in front of residents.
• Prepares for and passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.
• Perform supportive service as outlined in the properties LURA and maintain proper documentation; assist as needed with the planning and implementation of social services programs. Programs should be coordinated with the social services provider. Maintain Supportive Service Binder.
• In the absence of the Property Manager, the Assistant Property Manager oversees the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made.
• Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
• Assist new resident moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
• Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.
• Ensures that all applications qualify in reference to the Rental Criteria specific to the assigned property. Ensures that all application paperwork is completed and complies with the requirements of the project’s programs.
• Always displays a friendly and courteous attitude towards residents, clients, and guests. Maintains and promotes a positive attitude with other employees. Contributes and acts as a team player.
• Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
• Ensures resident files, certifications, and re-certifications are completed accurately and timely.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
• Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
• Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines.
• Distributes renewal notices to current residents.
• Operates the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements.
• Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
• Handle recordkeeping and reporting responsibilities in accordance with the HUD/TC/ADHP/HOME/Bond regulations.
• Prepare for, respond to, and oversee corrections needed to meet requirements for all Management Reviews if assigned to a HUD governed property.
• Generates traffic for prospective residents, makes appointments with prospects, qualifies prospects, and sells them on the merit of the property to close the lease.
• Processes lease applications and all paperwork associated with generating a lease.
• Assist Property Manager in audit preparation and ensure on-site compliance on all corrections.
• Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
• Properly coordinates the administration of supportive services with the Social Service Provider to ensure resident support.
• Lease to households that meet the assigned property’s income restrictions, rental criteria and when applicable HUD guidelines.
• Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
• Assists with planning and attends social and other community events for residents.
• Maintains a proper Wait List in accordance with HUD/State Monitoring Agency guidelines when applicable.

Requirements

• Excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency.
• Sales knowledge, skills, and ability to sell products and services to existing customers.
• COS Certification on a HUD governed property.
• Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond polices for Tax Credit/AHDP/HOME/Bond Properties.
• Customer service and conflict resolutions skills to overcome objections and resolve issues.
• Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property.
• Thorough and current knowledge of the most recent version of the 4350.
• Adheres to a varied work schedule, including weekends and some holidays, as required due to business necessity.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Ability to maintain confidentiality and maintain appropriate discretion.
• Organizational skills to maintain records and schedules.
• High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, or an equivalent combination of education and experience
• Skill and ability to communicate verbally, clearly, concisely, and in writing.
• Two-years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs.
• Knowledge of general bookkeeping, accounting practices, and property management business procedures.
• Proficiency with Microsoft Office applications (MS Word, Excel, Outlook, and PowerPoint). Ability to learn and operate RealPage OneSite.
• Must abide by Standard Operating Procedures (SOP) for rent collections.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance