National real estate firm offering acquisition, development, property & asset management focused on multifamily housing.
Assists property manager with leasing, rent collection, resident services, and compliance.
1 months ago ago
Junior (1-3 years)
Full Time
Houston, TX
Onsite
Company Size
450 Employees
Service Specialisms
Real Estate Development
Property Management
Construction
Consulting
Project Management
Design
Architecture
Sector Specialisms
Residential
Commercial
Industrial
Hospitality
Office
Multifamily
Real Estate Acquisition
Development
Role
Description
status reporting
hud compliance
rent collection
reac inspections
invoice processing
report generation
Review and update as necessary the Unit Status Report in comparison to tenant lease files to ensure information accuracy.
Ensure property maintains it applicable fractions and set aside requirements identified in the property LURA if assigned to a Tax Credit property.
Market to agencies identified in the AFHMP as well as maintaining availability information with local housing authorities and commercial publications. Maintain AFHMP Binder.
Ensure that residents are provided with a clean and well-maintained home.
May inspect vacated units to assess needed repairs and replacement. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and ensure quality property aesthetics.
Maintain waiting and transfer list per HUD/CA/TC guidelines. Regularly seeks to understand and anticipate resident needs.
Along with Property Performance Review (PPR) completes quarterly unit inspections to identify, report, and prevent REAC inspection deficiencies.
Assists with resolving resident issues and complaints.
Ensures adherence to policies and safety rules; complies with policies for reporting incidents.
Oversee and maintain all new lease and lease renewal practices according to HUD guidelines inclusive of the certification and verification process; process annual recertification and tenant notification documentation at 120, 90, and 60-day increments; process interims as required if assigned to a HUD governed property.
Process purchase orders and invoices and send them to accounting.
Attends and participates in training programs and events.
Gathers information and completes reports in a timely manner, including computation reports, move-out reports, vacancy reports, traffic reports, market surveys, and weekly activity reports.
Inspects property two-three times per week including periodic visits to all residents.
Comply with standards for affirmative marketing, including proper completion and maintenance of the Affirmative Fair Housing Marketing Plan (AFHMP) HUD 935.2.
Oversee REAC/UPCS inspections including preparation for and corrections to deficiencies noted on findings report.
Ensure all physical deficiencies are corrected per violation/inspection notices so that subsidy may be reinstated, or findings corrected.
Provides satisfactory results to current residents regarding maintenance requests, resident call-backs to check on maintenance work performed, assists with ordering parts, supplies, and services within budget. Returns after-hour calls duties as required.
Collects rent from residents and posts into RealPage OneSite.
Always display a friendly and courteous attitude with other employees. Never confronts a supervisor or other employee in front of residents.
Prepares for and passes file audits, physical inspections of units and buildings, and/or management and occupancy reviews.
Perform supportive service as outlined in the properties LURA and maintain proper documentation; assist as needed with the planning and implementation of social services programs. Programs should be coordinated with the social services provider. Maintain Supportive Service Binder.
In the absence of the Property Manager, the Assistant Property Manager oversees the office and shall become responsible for all funds pertaining to the property and must ensure daily bank deposits are made.
Interacts with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits.
Assist new resident moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
Contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period.
Ensures that all applications qualify in reference to the Rental Criteria specific to the assigned property. Ensures that all application paperwork is completed and complies with the requirements of the project’s programs.
Always displays a friendly and courteous attitude towards residents, clients, and guests. Maintains and promotes a positive attitude with other employees. Contributes and acts as a team player.
Completes paperwork and follows processes for households with rental assistance vouchers, when applicable.
Ensures resident files, certifications, and re-certifications are completed accurately and timely.
Assists with marketing efforts in the community to promote positive awareness of the property and increase the traffic of prospective residents.
Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
Maintain all resident files per HUD/TC/ADHP/HOME/Bond guidelines.
Distributes renewal notices to current residents.
Operates the property in compliance with regulatory agency, lender, investor, and other applicable compliance requirements.
Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities.
Handle recordkeeping and reporting responsibilities in accordance with the HUD/TC/ADHP/HOME/Bond regulations.
Prepare for, respond to, and oversee corrections needed to meet requirements for all Management Reviews if assigned to a HUD governed property.
Generates traffic for prospective residents, makes appointments with prospects, qualifies prospects, and sells them on the merit of the property to close the lease.
Processes lease applications and all paperwork associated with generating a lease.
Assist Property Manager in audit preparation and ensure on-site compliance on all corrections.
Performs leasing of units, including generating traffic and responding to telephone and internet inquiries.
Properly coordinates the administration of supportive services with the Social Service Provider to ensure resident support.
Lease to households that meet the assigned property’s income restrictions, rental criteria and when applicable HUD guidelines.
Negotiates new leases and renewals per specifications of the property owner and Property Manager. Maintains resident files. Ensures timely move-in for new residents.
Assists with planning and attends social and other community events for residents.
Maintains a proper Wait List in accordance with HUD/State Monitoring Agency guidelines when applicable.
Requirements
cos certification
hud systems
realpage
microsoft office
2-year experience
customer service
Excellent customer service skills and the ability to develop a rapport with the residents, community staff and HUD administrator/State Monitoring Agency.
Sales knowledge, skills, and ability to sell products and services to existing customers.
COS Certification on a HUD governed property.
Strong knowledge of HUD policies as well as Project Based Section 8 rules and regulations for Project Based Affordable Housing; Strong knowledge of Tax Credit/AHDP/HOME/Bond polices for Tax Credit/AHDP/HOME/Bond Properties.
Customer service and conflict resolutions skills to overcome objections and resolve issues.
Knowledge of HUD Secure Systems; TRACS, IMAX, EIV on a HUD governed property.
Thorough and current knowledge of the most recent version of the 4350.
Adheres to a varied work schedule, including weekends and some holidays, as required due to business necessity.
Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
Ability to maintain confidentiality and maintain appropriate discretion.
Organizational skills to maintain records and schedules.
High school diploma/GED; or two to three years related experience in property management, leasing, and/or hospitality or related experience in customer service industry, sales/marketing, or an equivalent combination of education and experience
Skill and ability to communicate verbally, clearly, concisely, and in writing.
Two-years of affordable housing property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, HUD/TC/AHDP/HOME/Bond administration, and staff supervision to ensure compliance with site-specific programs.
Knowledge of general bookkeeping, accounting practices, and property management business procedures.
Proficiency with Microsoft Office applications (MS Word, Excel, Outlook, and PowerPoint). Ability to learn and operate RealPage OneSite.
Must abide by Standard Operating Procedures (SOP) for rent collections.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1980
Year Established
The company was established in San Antonio, laying the foundation for its national growth.
Over $4B Transacted
Development and Acquisitions
The company has successfully transacted over $4 billion in multifamily development projects and $3 billion in acquisitions.
28.5K Units Renovated
Capital Upgrades
The company has renovated over 28,500 units across 19 states, investing more than $118 million in capital upgrades.
12 Luxury Hotels
Hospitality Ventures
The company owns and operates 12 luxury hotels, reflecting its diverse portfolio in the hospitality sector.
Oversees capital projects that include luxury high-rises and garden-style communities.
Major projects include EnV Chicago (LEED-certified high-rise), The Bowie in Austin, and Nine at Mary Brickell in Miami.
Integrates services from site selection and financing to construction management and lease-up under a vertically aligned model.
Operations management includes centralized accounting, utility billing, real-time financial reporting, and tech-driven resident experience.
Led by a founder-led team with decades of experience in acquiring billions in assets and pioneering joint ventures.
Culture + Values
70%+
Forklift Replacement
Over 70% of small forklifts have been replaced with electric models to reduce environmental impact.
20,000 gallons
Fuel Savings
Installed microvanes on aircraft to save 20,000 gallons of fuel annually and reduce emissions.
3M+ lb
Waste Reduction
Reused packaging in Canada logistics, saving over 3 million pounds of waste annually.
Investment in industry’s best, most efficient equipment to serve customers while reducing environmental impact.
Providing modal choice and enabling customers to reduce carbon footprint.
Environment + Sustainability
50% mpg increase
Fuel Efficiency Improvement
The fleet achieved a significant improvement in miles per gallon over a ten-year period.
62% ton‑miles/gallon increase
Modal Optimization
Enhanced efficiency in goods movement over the same period.
36% CO₂ reduction
Emissions Savings
Substantial decrease in carbon emissions through improved operations.
Over 3M pounds reused
Packaging Efficiency
Significant reduction in waste through the use of reusable packaging annually.
Dynamic Routing leads to low‑emission freight movement and modal optimization
Replaced 70% of small forklifts with electric models across operations
Aircraft microvanes installed to save 20,000 gallons of fuel and eliminate 6,000 tons of emissions annually
Named Green Supply Chain Partner and Top 100 3PL (5+ successive years) for measurable green results, continuous improvement and industry recognition
Inclusion & Diversity
Zero incidents
Safety Goal
Aiming to achieve zero incidents, injuries, and accidents across all operations.
Gender parity
Senior Leadership
Committed to achieving gender parity in senior leadership roles globally by 2032.
70% suppliers
Sustainability Assessment
Aim to have a minimum of 70% of key suppliers assessed using sustainability criteria by 2025.
Increase representation of underrepresented groups in U.S. senior leadership to reflect population by 2032.