General Manager

Description

• Lead village development projects, improvement plans and large-scale works in partnership with internal teams and contractors
• Ensure systems are used effectively to track, maximise and manage income
• Ensure the Wellbeing team delivers a vibrant programme of events, experiences and activities
• Represent RVG externally at local and industry events, promoting Willowbury as a centre of excellence
• Lead service excellence across hospitality, wellbeing and community engagement
• Champion a safety-first culture, ensuring full compliance across the village
• Oversee property management, maintenance planning and asset protection to uphold RVG's best-in-class standards
• Set up operational processes, filing systems and procedures to ensure efficient, compliant village management
• Shape and personalise the Resident move-in experience, capturing lessons learned after every move
• Work with Procurement and contractors to ensure goods, supplies and services are delivered on time and to standard
• Collaborate with Sales teams to host launch events, Community Days, and Open/Discovery Days to introduce Willowbury to the wider local community
• Build a supportive, inclusive team environment where colleagues feel valued and empowered
• Act as a key leader within the region, contributing to RVG-wide strategic planning
• Create an environment where Residents feel welcomed, valued and empowered to live their best lives
• Recruit, onboard and train the full village team, including Heads of Department
• Set clear objectives, maintain accountability and drive continuous improvement
• Manage the village P&L, including complex landlord, service and investment budgets
• Maintain strong relationships with internal and external stakeholders, responding promptly to needs and concerns
• Develop and execute the Village Asset Business Plan, anticipating opportunities, challenges and long-term growth
• Create a high-performance culture centred on RVG's Values
• Support RVG's commitment to sustainability and positive environmental impact
• Develop team capability through coaching, reviews and structured development planning
• Monitor performance of third-party care partners to ensure high standards and Resident confidence
• Drive revenue across sales, rentals, hospitality and wider services, ensuring strong commercial performance
• Lead all planning and execution of mobilisation activities, working closely with the Head of Mobilisation and Central Office teams

Requirements

• Strong financial management and strategic planning capabilities
• A confident leader who can inspire teams, shape culture and influence at all levels
• A natural relationship builder with a passion for outstanding customer experience
• Highly organised, resilient, and proactive able to balance multiple priorities in a fast-paced opening environment
• 3-6 years' experience in general management, ideally within hospitality, leisure, property, retirement living, premium residential or similar operational environments
• Significant general operational experience with strong commercial acumen

Benefits

• Guarantee qualified emergency response is always available
• Lead a premium, boutique village where personalised service truly matters
• Age Well - We create a world where everyone has the opportunity to age well
• Join a purpose-led organisation committed to reimagining retirement living
• Opportunities for growth and development across RVG's expanding portfolio

Training + Development

Interview process

Visa Sponsorship

Security clearance