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Resident Services Coordinator (Buena Vista/Pollard Plaza-1243,1334)
Eah Housing
Coordinate resident services, programs, and referrals for senior/family housing.
2d ago
$25 - $37
Junior (1-3 years)
Full Time
San Jose, CA
Onsite
Company Size
485 Employees
Service Specialisms
Property Management
Real Estate Development
Resident Services
Training & Development
Sector Specialisms
Affordable Housing
Residential
Supportive Housing
Senior Housing
Veteran Housing
Special Needs Housing
Student Housing
Family Housing
Role
What you would be doing
community outreach
program coordination
volunteer management
budget management
data reporting
resident engagement
- Maintains collaborative relationships with property managers and REM staff. Participates in biweekly meetings with the site team.
- Establishes connections with service providers and maintains community resource directory in online database.
- Connects residents to food resources in their community. Increases resident access to food by facilitating distributions as needed.
- Actively participates in company-wide special initiatives, such as scholarships and digital learning, as applicable.
- Maintains resident confidentiality and mutually respectful relationships.
- Attends department and company meetings, trainings.
- Creates monthly newsletters and calendar of events and activities.
- Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities (e.g., celebrations, classes).
- Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
- Coordinates and oversees the delivery of services and program activities to residents both on and off-site. Provides information, assistance, and resident services referrals and engages in follow-up. Performs needs assessments to determine what types of programs and services would benefit the residents. Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey. Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs.
- Attends all Resident Council meetings and works with the Council and residents to encourage higher levels of participation and access to program activities.
- Assists with recruiting and coordinating volunteers and vendors as needed.
- Actively participates in EAH's Injury and Illness Prevention Plan.
- Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements.
What you bring
1-2 yrs
social service
elderly
ba degree
healthcare
regular attendance
- 1-2 years of social service experience working with elderly, families
- BA Degree in Social Services, Healthcare or related field, or equivalent combination of education and/or experience.
- Regular and predictable attendance.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check required for all candidates receiving a conditional offer.
- education and employment history will be verified.
- fingerprinting may be required for certain roles due to legal requirements.
- household members over 18 living onsite must also undergo background checks and tenant screening.
- drug testing required within 72 hours of offer acceptance (marijuana not tested).
Company
Overview
$750 Million
Annual Revenue
The organization maintains a strong financial foundation with substantial annual revenues, reflecting its scale and impact.
Thousands of Units
Housing Provided
Over thousands of housing units are managed across urban and suburban communities, serving diverse populations.
10 MW
Solar Power Capacity
The organization is expanding its portfolio to include nearly 10 MW of solar power, showcasing commitment to sustainability.
Over 100 Properties
Managed Assets
Over 100 multifamily properties are managed, reflecting the organization's extensive reach and influence.
- Founded in 1968 in response to Dr. Martin Luther King Jr.’s legacy, it began as a grassroots nonprofit in California.
- Over decades it has evolved into one of the largest affordable housing developers in California and Hawai‘i.
- The organization develops, manages, and operates multifamily properties serving low‑income families, older adults, students, and people with disabilities.
- EAH integrates modular and wood‑frame construction—like at Greenfield Commons—to deliver cost‑efficient, scalable developments.
- They frequently receive national recognition and awards for excellence in affordable housing design and management.
- We believe in building strong, sustainable communities.
- We are committed to providing affordable housing and creating safe, vibrant communities.
- Our work is guided by integrity, respect, and accountability.
- We invest in our employees' growth and development.
- We prioritize collaboration and teamwork to achieve success.
2030
Net Zero Target
Aims to achieve net zero carbon emissions by this year.
- Committed to environmental sustainability through energy-efficient building practices.
- Focus on building and managing properties with a low environmental impact.
- Use renewable energy sources and green building certifications like LEED.
- Properties incorporate water-saving technologies and energy-efficient systems.
- Fosters an inclusive and diverse workplace where everyone is valued.
- Creates a culture that celebrates differences and promotes mutual respect.
- Includes leadership teams with diverse backgrounds and perspectives.
- Aims for gender balance with efforts to support women in leadership roles.
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