Senior Manager of Print Production
Homeserve Usa
Manage high‑volume direct‑mail campaigns, vendor relations, and team
20 days ago ago
$111,691 - $128,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Norwalk, CT
Office Full-Time
Company Size
1,605 Employees
Service Specialisms
Home Repair Services
Plumbing Services
HVAC Services
Electrical Services
Appliance Repair Services
Water Restoration Services
Pest Control Services
Sewer Line Services
Sector Specialisms
Residential
Utilities
Water
Natural Gas
Home Emergency Repairs
Home Warranty
Home Repair Plans
Role
What you would be doing
vendor management
campaign management
cost management
compliance oversight
project coordination
team leadership
- Develop employee skills and performance through training and coaching and delegate tasks as needed
- Influence leadership decisions by providing data and statistics from reports that can help determine potential cost savings and production efficiencies
- Collaborate and communicate effectively with marketing, strategy, data, and creative teams to execute mailing campaigns, keeping key stakeholders informed of schedules, delays, or any issues related to mail campaigns.
- Oversee compliance with USPS regulations while identifying opportunities to optimize postal and logistics processes.
- Assist in the development of specifications for new print components and complex testing when necessary and negotiate effective pricing. Working with team members to estimate project costs when needed.
- Support the growth of the business by executing new partner campaigns on time and accurately.
- Develop and present transformational strategies for cost management, including innovative approaches to campaign workflows and production standards.
- Monitor employee performance and provide feedback as needed, including performance reviews
- Work with Sourcing/Procurement to set up new vendors to ensure projects are delivered accurately, invoiced on time, and within the estimated budget.
- Work proactively with print and mail vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials.
- Support internal relationships with Finance, Creative, Data, Campaign Management, and Strategy to drive synergies, share best practices, and optimize savings.
- Effectively manage projects and workloads by coordinating with cross-functional teams to plan and execute partner mail campaigns for direct marketing materials.
- Manage an average of 20 mailing campaigns per month with an approximate budget of $20MM per year for affinity Partner alignment, ensuring timelines, production guideline standards and budgets are met.
- Drive and manage large scale campaigns within partner programs for maximum internal and production efficiencies
- Lead and maintain the quality of production assets and review art, proofs and laser audits for accuracy.
- Lead and manage a team of employees, providing guidance and support as needed
- Provide operational leadership by establishing best practices, mentoring team members, and providing back up to provide business continuity.
- Drive advanced solutions with external vendors, including negotiating contracts, overseeing high-volume production, and managing day-to-day vendor relationships.
What you bring
adobe cc
prepress
lettershop
supply chain
microsoft office
bachelor's
- Basic knowledge of Adobe Creative Cloud software and knowledge of InDesign, Photoshop, and Illustrator is a plus but not necessary.
- Proactively recognize potential for production issues and troubleshoot and communicate solutions effectively.
- A proven ability to execute high-volume workloads accurately and in alignment with organizational goals.
- Mastery of prepress, digital and conventional print technologies, and an advanced understanding of supply chain management principles.
- Strong leadership and strategic planning abilities, including experience in vendor negotiations and managing high-complexity projects.
- Advanced analytical and decision-making skills, with a track record of cost management and process improvements.
- Proficiency in Microsoft Office (Excel; spreadsheets, database & Word; tables) and experience with project management tools like Workfront or Asana.
- A Bachelor’s degree is preferred, with a minimum of 10 years of senior-level experience in direct mail production and procurement in membership, loyalty, credit card, insurance or related industries.
- Excellent written and verbal communication skills, with the capacity to supervise and mentor team members.
- Excellent problem-solving skills with a proactive approach to anticipating potential production issues.
- Comprehensive expertise in letter shop processes, USPS postal technologies, and compliance with industry standards.
- Business-casual attire throughout the week
- Career development and advancement opportunities
- 401(k) plan with a company match
- Competitive compensation
- Excellent benefits, including generous medical, vision, dental, and life & disability insurance.
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Interview process
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Company
Overview
1.2K Providers
Partnerships with Providers
Rapidly grew through partnerships with over 1,200 municipal and utility providers.
$2B Savings
Annual Cost Savings
Achieved over $2 billion in covered repair cost savings for customers across North America.
$100M Upgrades
Annual Energy‑Efficiency Installations
Expanding into HVAC installations and energy‑efficiency upgrades, installing over $100 million in upgrades in a year.
Every 34 Seconds
Repair Installations
Installs a professional repair or upgrade every ~34 seconds through its nationwide contractor network.
- Founded in 2003 as a solution to streamline emergency home repairs by offering vetted professionals via 24/7 hotlines.
- Handles hundreds of thousands of repair jobs annually—from sewers and gas lines to electrical, plumbing, HVAC and EV chargers.
- Backed by its UK‑founded parent and recently acquired by Brookfield, the company blends scale with local service.
- Unique in offering integrated plans—from interior plumbing to exterior lines and EV charger setups under one roof.
- Customers are prioritized in every action.
- Operations are conducted with integrity and honesty.
- A culture of respect, transparency, and collaboration is fostered.
- Change is embraced, and continuous improvement is sought.
- Teamwork, accountability, and results are valued.
- The wellbeing of employees and the communities served is cared for.
2050
Net Zero Goal
Aiming to achieve net zero emissions by 2050.
- Committed to reducing its environmental impact and promoting sustainability across its operations.
- Investing in energy-efficient technologies and solutions for its service offerings.
- Focusing on reducing waste and increasing recycling across its business activities.
- Actively seeking to partner with vendors and stakeholders who share its sustainability goals.
- Creates an inclusive work environment where all employees can thrive.
- Has clear goals to increase gender diversity in leadership positions.
- Provides ongoing training on unconscious bias, leadership, and cultural competency.
- Tracks and reports on diversity metrics to ensure accountability.
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