Contracts Administrator at Vital Energi Utilities Limited in Darwen, England, United Kingdom | Kablio

Role

Description

Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
Issue monthly & quarterly bills
Issuing of final, monthly and Quarterly credit and credit billing reminders for assigned contracts ensuring the correct business processes are followed at all times.
Deal with all general enquiries from Client and customers through our online ticketing systems.
Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers.
Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
Daily management of Direct Debit requests including issuing of Direct Debit mandates.
Provide help and support to our vulnerable customers in line with company policy and procedures.
Arranging payment plans
Monthly Client calls
Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, web chat and email within agreed SLA’s.
Assisting teams within the M&B Department as and when required.
Administration tasks in relation to new and existing customer account requests including issue of welcome packs and replacement of prepayment cards.
On board new credit billing sites, Monitor meter reads and escalate any anomalies, Import and export reads
Issue letters in large volumes regarding general business updates to residents.
Processing bill payments via WorldPay.
Ensuring that the company credit management system is updated with all communication and is the single source of information.
Dealing with customer dissatisfaction / complaints with a Right First-Time approach.

Requirements

Benefits

Competitive Salary (dependent upon experience)
Non-contributory death-in-service insurance
EAP scheme
Contributory Company Pension Scheme
Flexible working hours
Free Onsite gym
Enhanced Debt collection
25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

5.3 MW

Scotland's First Water-Source Heat Pump

Engineered Scotland’s first large water-source heat-pump, demonstrating innovation in renewable energy solutions.

Half-Billion Dollars

Annual Revenue Milestone

Achieved half-billion-dollar annual revenue, reflecting significant growth and market success.

£0.3B

Energy Savings for NHS

Guaranteed substantial client savings, including £300M in energy savings for the NHS.

Pioneered major heat networks—linking tens of thousands of homes and iconic sites like Battersea Power Station and Leeds city networks.
Delivers full-lifecycle solutions: concept and design, civil installation of multi-utility grids, bespoke metering and billing systems, plus ongoing operation.
Achieved Multi-Utility Recognition Status, enabling coordinated deployment of water, gas, electricity, and heat infrastructure under one roof.
Recognised with top industry awards and ISO certifications (ISO 45001, 50001, 27001), it balances innovation with rigorous standards.

Culture + Values

Integrity
Collaboration
Excellence
Innovation
Sustainability

Environment + Sustainability

2050

Net Zero Target

The company aims to achieve net zero carbon emissions by the year 2050, aligning with global climate goals.

Commitment to reducing carbon emissions across operations
Focus on energy-efficient solutions in infrastructure projects
Adopt a lifecycle approach to sustainability, ensuring long-term environmental benefits
Active contribution to the UK Green Building Council (UKGBC) initiatives

Inclusion & Diversity

Focus on building an inclusive, collaborative culture
Provide training and career development opportunities for all employees
Encourage diverse talent pools through recruitment and internal promotions

Articles

Our services

Our Team

Accreditations

Role

Description

Ensuring contract data is cleansed and maintained regularly in compliance with our contractual obligations.
Issue monthly & quarterly bills
Issuing of final, monthly and Quarterly credit and credit billing reminders for assigned contracts ensuring the correct business processes are followed at all times.
Deal with all general enquiries from Client and customers through our online ticketing systems.
Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers.
Proactive monitoring and maintenance of client documentation ensuring all business systems are accurate and in accordance with GDPR regulations.
Daily management of Direct Debit requests including issuing of Direct Debit mandates.
Provide help and support to our vulnerable customers in line with company policy and procedures.
Arranging payment plans
Monthly Client calls
Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, web chat and email within agreed SLA’s.
Assisting teams within the M&B Department as and when required.
Administration tasks in relation to new and existing customer account requests including issue of welcome packs and replacement of prepayment cards.
On board new credit billing sites, Monitor meter reads and escalate any anomalies, Import and export reads
Issue letters in large volumes regarding general business updates to residents.
Processing bill payments via WorldPay.
Ensuring that the company credit management system is updated with all communication and is the single source of information.
Dealing with customer dissatisfaction / complaints with a Right First-Time approach.

Requirements

Benefits

Competitive Salary (dependent upon experience)
Non-contributory death-in-service insurance
EAP scheme
Contributory Company Pension Scheme
Flexible working hours
Free Onsite gym
Enhanced Debt collection
25 Days Holiday plus 8 days bank holidays. Holiday increasing in line with service

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found