Account Manager (Bilingual English & Spanish)

Description

• Managing customer expectations.
• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Serve as the primary relationship owner for assigned large partners with responsibility for retention and account manager support
• Communicate the client's goals and represent the client's interests to the team.
• Responsible for all client/broker communications, conflict resolution, and compliance on client deliverables and revenue.
• Reports to the TL of Account Management, providing regular input on all account activity, including complaints and escalations.
• Handle PUC complaints & escalations.
• Responsible for retention of customers.
• Review all major deliverables to ensure quality standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient manner, informing the Manager of any problems that may arise.
• Ensure that clients are kept happy and always satisfied by always providing prompt response and solutions to their challenges
• Assist team through difficult issues, by finding solution driven results.

Requirements

• Proven Account Management skills required in order to create, maintain, and enhance customer relationships.
• Canadian Energy Market Knowledge will be an asset.
• Excellent written and oral communication skills
• Motivated, goal oriented, persistent and a skilled negotiator
• Understanding of company capabilities and service and effectively communicating all offerings to the client.
• Consultative skills required to work with customers and brokers
• Extremely detail oriented
• Handles stressful situations and deadline pressures well
• High level of initiative and work well in a team environment
• Minimum 2 years of Account Management experience

Benefits

• Competitive compensation
• Discounts on Energy Plans and more…
• Health and wellbeing resources
• Career Development Training
• Performance based bonuses
• Hybrid Working Model

Training + Development

Interview process

Visa Sponsorship

Security clearance