Description

Assisting the Community Manager/Assistant Manager

Processing resident applications

Build strong relationships with current and future members of the community in order to increase resident participation and involvement

Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals

Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers

Regularly provide and promote AHF Customer Service brand

Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs

Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management

Handling incoming calls

Coordinate with site team members to ensure staff attendance at onsite activities

Advertising available properties using a variety of media and promoting materials

Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.

Presenting properties and provided amenities in a positive light to prospective tenants

This position reports to the Community Manager functions as a collaborative team partner to facilitate and implement resident programs. In addition to below duties, this position primarily builds community partnerships that bring services to the property and acts as an ambassador of the property to link residents with needed services.

Monitor program outcomes and implement evaluation techniques.

Entering information into property software system (currently Yardi)

• Assisting the Community Manager/Assistant Manager
• Processing resident applications
• Build strong relationships with current and future members of the community in order to increase resident participation and involvement
• Survey community with regards to needs to provide opportunities for residents in regards to their educational and personal goals
• Assist in developing and implementing community services programming in collaboration with residents, site staff & management and local community service providers
• Regularly provide and promote AHF Customer Service brand
• Effectively and creatively communicate with residents (such as by newsletter, flyer, bulletin board, door knocking etc.,) to ensure residents are informed of available resources and programs
• Maintaining working knowledge of Fair Housing laws, rules and regulations concerning apartment leasing and management
• Handling incoming calls
• Coordinate with site team members to ensure staff attendance at onsite activities
• Assist with general leasing and resident recertification duties including:
• Advertising available properties using a variety of media and promoting materials
• Create relationships with local community service organizations and government agencies in order to coordinate special programming to improve the health, wellness and general wellbeing of residents.
• Presenting properties and provided amenities in a positive light to prospective tenants
• Monitor program outcomes and implement evaluation techniques.
• Entering information into property software system (currently Yardi)

Requirements

Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)

Previous community engagement, leasing or resident services experience (preferred)

Bilingual in English and Spanish (preferred)

Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff

Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff

Knowledgeable about the community and local city and local resources

Able to maintain confidentiality

1+ years of customer service experience (preferred)

Associate's or Bachelor's degree a plus

High school or equivalent (required)

Strong organizational, time management and project management skills

• Knowledge of Yardi, Microsoft Office, and Google Workspace (preferred)
• Previous community engagement, leasing or resident services experience (preferred)
• Bilingual in English and Spanish (preferred)
• Able to form and maintain ongoing professional relationships with community service organizations, residents and apartment staff
• Strong customer service skills and the ability to relate easily to residents, community organizations and apartment staff
• Knowledgeable about the community and local city and local resources
• Able to maintain confidentiality
• 1+ years of customer service experience (preferred)
• Associate's or Bachelor's degree a plus
• High school or equivalent (required)
• Strong organizational, time management and project management skills

Benefits

Resident retention

• Resident retention

Training + Development

Interview process

Visa Sponsorship

Security clearance