Description

Reporting directly to the Regional or Area Manager, the Community Manager provides full oversight of the assigned property, mentors staff, and ensures that all associates understand and support the corporate mission. The role emphasizes strong attendance, communication skills, relationship building, and professional conduct.

The manager is responsible for fostering a welcoming environment for residents and visitors, overseeing leasing activities, marketing campaigns, rent collection, and the preparation of the annual operating budget. They also handle security deposit administration, vendor compliance, and ensure that maintenance requests are tracked and resolved promptly.

• Oversee daily operations of assigned property.
• Supervise, train, and evaluate community associates, including annual performance reviews.
• Attract, screen, and select new residents in compliance with federal and state regulations.
• Develop and execute marketing and advertising campaigns for leasing.
• Manage rent collection, delinquent accounts, and security deposit administration.
• Prepare and monitor annual operating budget with Regional Manager.
• Resolve landlord‑tenant disputes and maintain positive resident relations.
• Use maintenance software to track service requests and oversee vendor work.
• Conduct property walk‑throughs, inspections of units and common areas.
• Ensure contractor compliance with vendor approval processes.
• Provide excellent customer service via phone, email, and in‑person interactions.

Requirements

Required knowledge, skills, and abilities include strong leadership, decision‑making, and multitasking capabilities, as well as a solid understanding of multi‑family property operations, budgeting, and customer service. Candidates must be creative, self‑motivated, diplomatic, and comfortable working flexible hours.

Candidates must hold a high school diploma or equivalent and, where required, a state‑level property or community manager license. A minimum of three years of property management experience is preferred, along with proficiency in OneSite, experience in affordable housing programs, and optional certifications such as ARM or CAM.

The role demands independent travel to conduct property business, the ability to access all areas of the property, and the capacity to work at a computer for at least seven hours daily. A valid driver’s license and the physical ability to navigate multilevel structures are also required.

• Maintain high attention to detail, prioritize tasks, and adapt to a fast‑changing environment.
• Hold a High School Diploma or equivalent; property/community manager license where required.
• Minimum three years of property management experience; preferred experience with affordable housing, Tax Credit, HUD, or Rural Development.
• Preferred certifications: ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager).
• Proficient in OneSite or similar property management software; strong computer literacy.
• Ability to work flexible schedule, including evenings and weekends, and travel independently to property sites.

Benefits

The position is for an experienced Community Manager at Royal American Companies, located at Oak Tree Apartments in Jacksonville, FL. It is a full‑time role (30+ hours per week) with a salary range of $55,000‑$60,000, offering local travel as needed and a schedule that may include days, nights, weekends, and on‑call duties.

Training + Development

Interview process

Visa Sponsorship

Security clearance