Head of Client Systems, Analytics & Reporting - Global

• Responsible for establishing the MCBD knowledge and data strategy supporting business growth objectives.
• Responsible for managing the budget for MCBD business growth tools, ensuring costeffective solutions and ongoing continuous upgrading and evolution of our client systems tools.
• Oversees a global knowledge management community with a focus on expanding and growing the team’s data mindset. Leadership is versed in agile work and community management aligned to industry best practice.
• Work closely with the Finance team to ensure reporting is aligned to global CAR reporting protocols
• Manages relationships with internal vendors (DT) and external vendors and service providers to enable delivery of business growth programmes.
• Responsible for developing roadmaps for the CRM tool and delivering improvements identified in the roadmap, utilizing digital technology professionals and outside vendors.
• Regularly reviews the CRM system, advising Business and Markets Executive on industry best practice and makes recommendations on changes to the client systems programme.
• Establishes the governance and workflows for the CRM system and ensures implementation and delivery of systems that are aligned to strategic goals.
• Works with BMx leadership to identify change to tools and processes as business objectives evolve.
• Oversees the development and deployment of firmwide training programs related to client systems and knowledge management. Expands the focus on data information across business development to improve business outcomes through stronger knowledge and insight.
• Guides analyst team to develop specific reports that respond to identified global business needs generating business insight
• Leads a global team of MCBD client systems, knowledge management and analytics/reporting professionals and is responsible for setting the systems strategy for the CRM system, Arup Bid Sites, Essentials Bid Support Pages and Global SharePoint libraries that supporting business growth activities.
• Collaborate with other Global Business Growth and Systems Leads to ensure alignment of programs.
• Leads the development of sales reporting and analytics tools within the business growth function.
• Collaborates closely with regional client systems teams, driving the daytoday operations ensuring alignment with the established governance.
• Collaborates closely with regional analyst/reporting teams to ensure reporting is accurate.Qualifications
• Oversees the development and deployment of firmwide training programs that improve the understanding, value and use of CRM data across the business in decision making, client management and work winning activities.
• Establishes the systems and tools focus and sets governance, SoPs and ways of working supporting our data program enhancing business growth team’s ability to effectively and efficiently support business development.
• Champions the use of AI and datadriven workflows to automate tasks and enhance system efficiency. Stays uptodate with industry trends and emerging technologies, and guides the development of our team’s knowledge management programmes.

• Strong technical knowledge of client systems, software development, and IT infrastructure.
• Ability to work in a fastpaced, dynamic environment.
• Commercial literacy, budgeting and budget management.
• Extensive knowledge of bidding, clients, knowledge management and analytics.
• Ability to work under pressure and manage multiple priorities.
• Experience in leading change, innovation and operational excellence in priority pursuit and business development teams.
• Excellent communication, negotiation, and interpersonal skills.
• Comfortable with high levels of ambiguity, particularly in the context of matrix organisational structures.
• Strong understanding of data privacy regulations and data security protocols
• Demonstrated experience in leading and inspiring highperforming systems and analytics teams, spanning locations and specialisms.
• Proficiency in marketing and communications related technologies.
• Knowledge of current trends in AI, data information, cybersecurity and data protection regulations.
• Strong skills in strategic thinking and analysis and problemsolving.
• Demonstrated experience in building trusted, influential relationships with senior internal stakeholders.
• Experience with data privacy and data security
• Able to build strong and highly collaborative and inclusive working relationships with peers, leaders and other stakeholders.
• Degree, postgraduate qualification in Information Technology, Computer Science, Knowledge Management or a related field. Knowledge and experience

Guided by our values, we provide an attractive total reward package that recognizes the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

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Hiring Range - The good faith base salary hiring range for this job if performed in the United States/Canada is $140,000 to $170,000 per year. This range is commensurate with experience, educational background, and skill level. Benefits are not included in the base salary. Please note hiring ranges for candidates performing work outside of the United States/Canada will differ.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Flexible Working - We believe that flexible arrangements create a more inclusive way of working that supports our diversity and the wellbeing of our people. Options for alternative schedules and the ability to work outside of the office for a portion of your workweek are available.