Customer Service Operator

Description

As a Customer Service Operator, you will report to the Trade Store Manager, where you will be responsible for undertaking all administration tasks and direct customer service both over the phone, via E-mail and face to face

• Dealing with Customers face-to-face, via email & over the phone
• Picking & Packing customer orders
• Administration duties including data entry and email management
• Assist with stock take / inventory counts process to ensure accurate inventory records are maintained
• Record and report any customer complaints to the Trade Stores Manager regarding product and / or service via Knauf's complaint and customer procedures

Requirements

Please note, applicants must have entitlements to work in Australia. As part of the recruitment process, police and medical checks for security clearance pertaining to specific job requirements will be conducted for successful applicants

• Valid forklift licence or willingness to obtain
• Strong administration experience
• Willing and able to undertake manual handling
• Ability to work from the Moonah site full time (Mon-Fri – 7am-3pm)
• Prior experience in an administration or supervisor role
• Experience using SAP would be highly regarded
• Valid Police Check
• Successful completion of pre-employment medical
• Experience using Microsoft Office is essential

Benefits

• Career Development and Training opportunities
• Access to discounts on Health Insurance, Gym Memberships, Qantas lounge, Novated leasing and trade discounts
• Free onsite parking
• 14 weeks Parental Leave (primary carer)
• Full and Unrestricted Australian working rights - We do not offer visa sponsorship
• Competitive hourly rate + super
• Yearly Pay Review

Training + Development

Interview process

Visa Sponsorship

Security clearance