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Community Manager ($97,800 - $134,500)
Irvine Company
Lead community operations, team, finances, resident relations, and property standards.
7d ago
$97,800 - $134,500
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
San Diego, CA
Onsite
Company Size
3,444 Employees
Service Specialisms
Property Development
Design
Construction Services
Project Management
Consulting
Engineering
Architecture
Technical Services
Sector Specialisms
New Homes
Apartments
Office Space
Retail
Resort
Hotel
Apartment Homes
New Home Villages
Role
What you would be doing
leasing
budgeting
kpi monitoring
inspections
pricing analysis
project oversight
- Build relationships with internal and external customers to provide best-in-class service.
- Develop and manage resident communications.
- Complete audits and community inspections to ensure policies, procedures, and corporate compliance are followed at all times.
- Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention. Lead, coach, and develop direct reports to create a culture of excellence and continuous learning.
- May be responsible for leading the leasing function to achieve and/or exceed occupancy/availability goals, including coaching on the leasing process.
- Responsible for healthy collaboration and partnership with other departments within Apartments and across divisions.
- Ensure the condition and quality of the communities meet the Irvine Company standards at all times.
- Effectively communicate strategic business practices with leaders within the community to ensure efficiency and consistency.
- Partner with ICAD to ensure customer service standards and operational KPI’s are achieved during ongoing reinvestment projects.
- Actively coach the leasing process; may oversee a leasing manager at larger communities.
- Manages financial performance of property to include accountability for budget variances, providing input for budget and forecast planning, and identifying opportunities to increase revenue.
- Regularly updates competitive data to help inform pricing decisions. Communicates findings to GM/Senior Director and Revenue Manager.
- Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
- Monitors/evaluates key metrics for community and ensures plans are in place to achieve company targets; creates renewal and leasing goals; monitors NTVs; monitors NPS, social media feedback, and follows up as needed.
- Collaborate with the leasing manager to achieve and/or exceed occupancy/availability goals.
- Partner with maintenance leaders and project managers to oversee community projects to ensure minimal impact to residents and prospects.
What you bring
travel
high school
management
driver's license
problem solving
communication
- Occasional travel required
- High school diploma
- Two years of management experience in a customer service environment; leasing experience preferred
- Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
- Anticipate resident relations challenges and demonstrate problem-solving skills when concerns arise.
- Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability is a plus
- Ability to work evenings, weekends, and holidays
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
20% Control
Orange County Holdings
Controls nearly 20% of Orange County, integrating development areas with permanent natural landmarks.
$3-4B Revenue
Annual Financial Strength
Generates over $3–4 billion in annual revenue as a private entity.
150 Office Hubs
Managed Communities
Oversees 150 office communities across coastal California.
40+ Retail Centers
Open-Air Shopping
Oversees 40+ open-air retail centers along coastal California.
- Founded in 1864 on a vast ranch, the company evolved into a master‑planner shaping the City of Irvine and Newport Coast.
- Privately owned by real‑estate magnate Donald Bren, it retains unmatched control of coastal‑California land.
- Its portfolio spans luxury apartments, office campuses, retail centers, resorts and preserved open space.
- Typical projects include high‑end residential villages, modern workplace hubs, premier shopping districts and resort hotels.
- Focuses on master‑planned communities integrating housing, jobs, schools, parks, retail and nature preserves.
- It has created iconic destinations like Irvine Spectrum Center, Fashion Island and Newport Coast resort.
- We are committed to providing exceptional customer service.
- We foster an entrepreneurial culture where ideas are welcomed and people are encouraged to take initiative.
- We are passionate about quality and excellence in everything we do.
- We embrace diversity and inclusion, empowering people to bring their unique perspectives to the workplace.
- We are driven by integrity, accountability, and ethical behavior.
- We continually strive for innovation and improvement.
- We create environments where employees and customers can thrive.
2045
Carbon Neutrality Target
Aim to achieve net zero carbon emissions by this year.
40%
Carbon Footprint Reduction
Achieved a significant reduction in operational emissions since 2015.
25%
Water Usage Reduction
Reduced water consumption per square foot over the last five years.
75%
Construction Waste Diversion
Recycled or repurposed a large portion of construction materials.
- Committed to sustainability and environmental stewardship.
- Integrates sustainable design features into new developments, such as energy-efficient systems and green building certifications.
40% Leadership
Women in Leadership
Women hold nearly half of leadership roles, reflecting the company's commitment to性别多样性。
- Fosters an inclusive workplace where all employees feel respected and valued.
- Supports employee resource groups focused on women in leadership, veterans, and LGBTQ+ employees.
- Tracks progress through regular diversity audits to improve workplace inclusivity.
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