Change Management Program Manager

Our New Generation Systems (NGS) Business Excellence (BE) team is responsible for driving NGS strategic initiatives in quality, process and system improvements, aligning with our long-term vision and operational priorities.

We are seeking a Change Management Program Manager to join our team. In this role you will champion the people side of change across our organization and play a critical role ensuring successful adoption of business processes, systems, and organizational changes. You will partner with project teams, stakeholders, and leaders to drive engagement, reduce resistance, and foster long-term resilience to change.

This role is responsible for the design and delivery of practical, engaging change management strategies and training programs – empowering our people and teams, from Subject Matter Experts (SMEs) to executive Sponsors to lead and adapt to change effectively.

• Lead all aspects of change management for initiatives impacting business processes, systems, and organizational structures with minimal business disruption.
• Partner with project teams and business leaders to assess change readiness and impacts, developing strategies to meet our people and business needs.
• Be a trusted partner, coaching teams and leaders to build resilience and adoption.
• Create a culture that embraces change, continuous improvement, and business excellence.
• Develop and deliver scalable change management training programs for all organizational levels, including SMEs, project teams, sponsors, and stakeholders.
• Create and execute comprehensive change management plans, including communication, stakeholder engagement, training and reinforcement plans.

• Strategic thinker with a curious, innovative mindset and a willingness to challenge status quo.
• Highly adaptable, with the ability to thrive in a dynamic, fast-paced environment.
• Skilled in analyzing impacts of changes, assessing readiness, evaluating risk, and measuring adoption success, with the ability to create actionable insights.
• Bachelor’s degree in HR, Management, Business, Communications, or related field.
• Preferred: Change Practitioner Certification (e.g. Prosci) and experience in project management.
• Proven track record of creating and delivering engaging reports, presentations, training materials, and communications.
• Minimum of 7 years of professional experience in change management, project management or related field.
• Active listener and skilled communicator, with the ability to clearly articulate benefits, risks, and strategies for change to all levels on an organization.
• Familiarity with business intelligence tools (Power BI, Tableau, etc.) preferred.
• Demonstrated ability to build strong relationships, influence at all organizational levels, drive cross-functional collaboration and manage stakeholder engagement.
• Ability to travel 20%.
• Organized self-starter with excellent time management and problem-solving skills.
• Proficiency in MS office suite (Outlook, PowerPoint, Word, Excel, MS Project, etc.)

• Excellent development programs and advancement opportunities.
• Employee Appreciation Programs and Event.
• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Paid vacation, sick time, and holidays.
• Tuition reimbursement and on-the-job training.
• Great working environment and culture.