Manager, IT Applications - CRM & Loyalty at Signature Aviation in Orlando, FL | Kablio

Role

Description

cloud modernization

platform reliability

enterprise integration

regulatory compliance

vendor management

team leadership

Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms.
Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes.
Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms).
Oversee change management, testing, and deployment activities to minimize operational disruptions.
Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations.
Set clear priorities, manage workloads, and foster collaboration across technical and business functions.
Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments.
Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks.
Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance.
Partner with InfoSec to implement data privacy, access control, and system monitoring measures.
Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies.
Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards.
Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction.
Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow.
Provide executive reporting on platform performance, project progress, and technology roadmaps.
Build a culture of accountability, continuous learning, and innovation within the team.
Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment.
Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions.

Requirements

dynamics 365

azure

erp

pci-dss

bachelor’s

8+ years

Exceptional communication, problem-solving, and strategic thinking skills.
Bachelor’s degree in Computer Science, Information Systems, Finance/Accounting Technology, or related field.
Strong background in vendor management, contract negotiations, and IT budget oversight .
Proven success overseeing enterprise applications across finance, CRM, or customer engagement ecosystems .
Adept at driving modernization, innovation, and process improvement initiatives.
Deep understanding of PCI-DSS, SOX, and data governance best practices .
Familiarity with API-first architectures , Azure integrations , and data-driven decision platforms preferred
8+ years of progressive IT experience with at least 5 years in technology management or leadership roles.
Expertise with ERP, CRM, and payment systems , including integrations across multiple enterprise environments.
Hands-on experience with MS Dynamics 365 CRM, Infinium AS400, SAGE, Corridor, Coupa, PAX, and Loyalty platforms .
Experience leading cross-functional programs involving finance, operations, and commercial stakeholders.
Strategic and systems-level thinker with attention to operational details.
Strong financial and analytical acumen; able to translate business requirements into technical roadmaps.
Proven leadership and ability to influence across business and technology teams.
Excellent communication and relationship-building skills with senior stakeholders.

Benefits

Paid Maternity Leave
Health Savings Account
Flexible Spending Accounts
Training and Development
Medical/prescription drug, dental, and vision Insurance
Identity Theft and Legal Services
Critical Illness, Hospital Indemnity and Accident Insurance
Life Insurance
Tuition reimbursement
Paid time off
Disability Insurance
Employee Assistance Program (EAP) & Perks

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.

Culture + Values

Passionate about delivering safe, high-quality services to customers.
People are our greatest asset; value diversity, teamwork, and collaboration.
Continuously challenge ourselves to innovate, improve, and provide value.
Take pride in commitment to integrity and responsible decision-making.
Support a culture of safety where each individual is responsible for the safety of themselves and others.

Environment + Sustainability

2050

Net Zero Target

Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.

Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
Working with industry partners to promote environmental initiatives.
Investing in energy-efficient technologies and practices.
Implementing initiatives to minimize waste and improve recycling efforts.

Inclusion & Diversity

Committed to fostering an inclusive and diverse workforce.
Aims to enhance women's representation in leadership roles.
Provides unconscious bias training and other initiatives for an inclusive work environment.
Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.

Articles

Signature Aviation Careers

Signature Aviation Services

About Us

Role

Description

cloud modernization

platform reliability

enterprise integration

regulatory compliance

vendor management

team leadership

Lead modernization initiatives that transition legacy systems toward scalable, cloud-based platforms.
Ensure reliability, scalability, and performance of critical systems that support both corporate and customer-facing processes.
Oversee the delivery, enhancement, and support of enterprise platforms, including ERP (Infinium AS400, SAGE, Corridor, Coupa), CRM (Microsoft Dynamics 365), Loyalty (iBS iLoyalty), and Payment Systems (PAX, PCI-compliant platforms).
Oversee change management, testing, and deployment activities to minimize operational disruptions.
Partner with enterprise architects and cross-functional teams to design API-first, event-driven, and cloud-optimized integrations.
Set clear priorities, manage workloads, and foster collaboration across technical and business functions.
Manage delivery of multiple concurrent initiatives, including system migrations, process automation, and new solution deployments.
Ensure adherence to PCI-DSS, SOX, GDPR, and other relevant security and regulatory frameworks.
Manage vendor relationships for ERP, CRM, loyalty, and payment systems, ensuring value, support quality, and SLA performance.
Partner with InfoSec to implement data privacy, access control, and system monitoring measures.
Lead, mentor, and grow a team of IT professionals specializing in finance, payment, and commercial technologies.
Manage application upgrades, integrations, and new feature rollouts aligned with business priorities and IT governance standards.
Establish delivery frameworks that ensure on-time, on-budget execution with high stakeholder satisfaction.
Drive seamless integration across ERP, CRM, Loyalty, OMS, and Digital Storefront systems to enable a unified data and process flow.
Provide executive reporting on platform performance, project progress, and technology roadmaps.
Build a culture of accountability, continuous learning, and innovation within the team.
Develop and track KPIs, SLAs, and audit controls to maintain a compliant, secure technology environment.
Collaborate closely with Finance, Commercial, Operations, and Digital teams to translate business needs into scalable technology solutions.

Requirements

dynamics 365

azure

erp

pci-dss

bachelor’s

8+ years

Exceptional communication, problem-solving, and strategic thinking skills.
Bachelor’s degree in Computer Science, Information Systems, Finance/Accounting Technology, or related field.
Strong background in vendor management, contract negotiations, and IT budget oversight .
Proven success overseeing enterprise applications across finance, CRM, or customer engagement ecosystems .
Adept at driving modernization, innovation, and process improvement initiatives.
Deep understanding of PCI-DSS, SOX, and data governance best practices .
Familiarity with API-first architectures , Azure integrations , and data-driven decision platforms preferred
8+ years of progressive IT experience with at least 5 years in technology management or leadership roles.
Expertise with ERP, CRM, and payment systems , including integrations across multiple enterprise environments.
Hands-on experience with MS Dynamics 365 CRM, Infinium AS400, SAGE, Corridor, Coupa, PAX, and Loyalty platforms .
Experience leading cross-functional programs involving finance, operations, and commercial stakeholders.
Strategic and systems-level thinker with attention to operational details.
Strong financial and analytical acumen; able to translate business requirements into technical roadmaps.
Proven leadership and ability to influence across business and technology teams.
Excellent communication and relationship-building skills with senior stakeholders.

Benefits

Paid Maternity Leave
Health Savings Account
Flexible Spending Accounts
Training and Development
Medical/prescription drug, dental, and vision Insurance
Identity Theft and Legal Services
Critical Illness, Hospital Indemnity and Accident Insurance
Life Insurance
Tuition reimbursement
Paid time off
Disability Insurance
Employee Assistance Program (EAP) & Perks

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found