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Resident Liaison Officer
Cardo (Wales & West)
Liaise with residents, contractors & housing to manage works, support and communication.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Kent, WA
Field
Company Size
950 Employees
Service Specialisms
Building maintenance
Retrofit services
Responsive maintenance
Planned maintenance
Void property refurbishment
Compliance and testing
Energy efficiency
Customer service and engagement
Sector Specialisms
Social Housing
Local Authorities
Education
Healthcare
Retail
Commercial
Public Sector Buildings
Building Maintenance
Role
What you would be doing
record keeping
progress tracking
site monitoring
report preparation
stakeholder liaison
resident communication
- Offer support to vulnerable residents to help them cope with disruption.
- Keep accurate records of all communications, meetings, and agreed actions.
- Provide clear and timely information about the scope, timelines, and impact of works.
- Support resident consultation processes and surveys.
- Encourage positive relationships between residents, contractors, and the landlord.
- Respond to queries, complaints, and feedback, escalating issues where necessary.
- Track and monitor progress of works and resident concerns, feeding into project reviews.
- Serve as the first point of contact for residents regarding planned works, maintenance, and housing-related issues.
- Monitor works on-site to ensure contractors meet agreed standards and respect residents’ homes.
- Liaise with contractors, project managers, and housing officers to coordinate works and minimise inconvenience to residents.
- Arrange and attend resident meetings, drop-in sessions, and home visits.
- Promote resident involvement in decision-making and community improvement projects.
- Prepare reports on resident engagement, complaints, and satisfaction levels.
- Assist with scheduling appointments and access arrangements for works.
- Maintain up-to-date resident contact details and communication logs.
What you bring
microsoft office
database
time management
conflict management
driving licence
customer service
- Proficiency with Microsoft Office and database systems.
- Organisational and time management skills.
- Ability to manage conflict and handle difficult conversations with diplomacy.
- Driving License
- Experience working in customer service, housing, or community engagement.
- Strong interpersonal and communication skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
£170M Turnover
Annual Revenue
Achieved through strategic growth and acquisitions, reflecting strong market presence and operational efficiency.
Four Acquisitions
Recent Expansion
Completed within a year, enhancing services and reinforcing leadership in building maintenance.
- Founded from trade‑apprenticeship roots, the company grew into a trusted national contractor focused on community‑centric service delivery.
- Operates across England and South Wales, blending local knowledge with national reach through regional offices.
- Delivers planned and reactive repairs, voids management, refurbishment and retrofit services under accredited standards like ISO 9001 and PAS 2030.
- Typical projects include social housing upgrades, public building refurbishments, specialist decorating and retrofit schemes.
- Stands out by partnering with schools and councils to offer hands‑on industry insight and promote careers in construction.
- Working as one team; we are all responsible for each other, supporting and working to exceed customer expectations as the norm.
- Challenging anything which doesn’t seem right, and never “walking past”; encouraging and empowering staff to speak up, and living by the commitment to be honest and do the right thing whenever possible.
- Providing a high‑quality value for money service which delights clients.
- Respecting the homes of residents, colleagues, and clients; working hard to build an inclusive, diverse, and welcoming company that represents the communities in which it operates.
2050 Target
Net Carbon-Zero Housing
Aiming to achieve net carbon-zero housing stock by 2050 through comprehensive retrofit services.
75% Reduction
Emissions in Public Buildings
Supporting a 75% reduction in emissions from public buildings by 2037 as part of the Decarbonisation Framework.
- Offer a fully integrated zero carbon retrofit service including asset condition surveys, planning, insulation, airtightness, renewable heating systems and performance certification.
- Acquired SERS Energy Solutions to strengthen retrofit offerings and support large-scale energy efficiency upgrades across England, Wales and Scotland.
- We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
- Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
- Diversity – We embrace different backgrounds, experiences, and viewpoints.
- Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
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