Estimator/Administrative Assistant

Description

• Answer phones, greet visitors, and handle customer inquiries professionally.
• Enter new jobs into the ServiceMaster CRM and capture relevant customer/job details.
• Provide general customer service and administrative support to ensure smooth daily operations.
• Ensure all required documentation (photos, signatures, notes) is complete.
• Maintain detailed notes and documentation within required operating systems.
• Communicate with insurance companies, adjusters, customers, and team members via phone and email.
• Estimate using insurance carrier audit standards and update estimates based on feedback.
• Manage estimate files, identify project risks, and address estimate exceptions promptly.
• Determine labor, equipment, and material costs; prepare accurate quantity takeoffs.
• Follow up with customers regarding work performed and collect payments when necessary.
• Inspect, scope, and document jobs; collaborate with Project Managers, Crew Chiefs, and Technicians on job scope.
• Write mitigation and reconstruction estimates using Xactimate and other estimating programs.
• Review quotes and estimates with the construction/project team.
• Assist other departments and support business owners or management with various tasks.
• Operate computers and software including Microsoft Office, Outlook, Excel, and company operating systems.
• Schedule appointments and assist with travel arrangements or expense reports as needed.
• Maintain confidentiality and manage sensitive information securely.

Requirements

• Previous administrative assistant experience preferred but not required
• Strong organizational, time management, verbal, and written communication skills.
• Basic understanding of construction, restoration processes, and building materials strongly preferred.
• Xactimate experience required; candidates must demonstrate proficiency.
• Verbal and written communication skills
• Comfortable with using multiple types of software
• Dependable and adaptable to operate within a fast-paced work environment
• Experience and skill with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
• High school diploma/GED required

Benefits

• Bonus based on performance
• 401(k) matching
• Opportunity for advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance