Description

The incumbent will initiate calls to check claim status, contact insurance companies for explanations of denials and underpayments, and take appropriate actions to ensure resolution. They will document all actions in billing summary notes, prioritize aging claims, and conduct calls in compliance with international confidentiality and HIPAA rules. Additionally, they will handle denials, rejections, and LOAs, making necessary corrections while adhering to the organization’s information security policy and reporting any security incidents.

• Initiate calls to obtain claim status and resolve denials or underpayments.
• Document actions in claims billing summary notes and prioritize aging claims.
• Make HIPAA‑compliant calls following international confidentiality rules.
• Handle denials, rejections, LOAs, and correct claims as needed.
• Protect information assets per security policy and report incidents.

Requirements

The role is part of the EBO Accounts Receivable team in India. No travel or clearance is required.

Candidates must hold a graduate degree and possess good written and verbal communication skills. The position requires night‑shift availability. Experience with the MS Office suite is desirable.

• Graduate degree with strong written and verbal communication skills.
• Available to work night shifts.
• Proficient in MS Office suite (nice to have).

Benefits

Guidehouse provides a comprehensive total‑rewards package that includes competitive compensation and a flexible benefits plan, reflecting its commitment to a diverse and supportive workplace. The company is an equal‑opportunity employer and offers accommodations for applicants who need them.

• Competitive compensation and flexible benefits package.
• Equal‑opportunity employer offering accommodation support.

Training + Development

Interview process

Visa Sponsorship

Security clearance