Out of Hours Customer Support at Thirteen Group in Middlesbrough, England, United Kingdom | From GBP10,809 | Kablio

Role

Description

emergency repairs

repair scheduling

customer enquiries

first contact

out-of-hours

tech utilisation

Logging and raising emergency repairs for our customers out of hours, including complex issues and dealing with customer dissatisfaction.
Taking ownership of customer enquiries to find the best solution for the customer.
Scheduling all emergency repairs with the on-call repairs team, utilising technology, to ensure any emergencies are dealt with efficiently and safely.
Delivering first class customer experiences over the phone, email and other avenues, ensuring resolution at first contact wherever possible.

Requirements

communication

it systems

problem solving

pressure

detail

Excellent communication skills. We’re looking for someone who can empathise, listen, and respond to the needs of customers to resolve issues.
Comfortable with using a range of IT systems and media.
A problem solver who can identify and offer solutions. Continuous improvement will be at the heart of what you do.
Works well under pressure whilst handling a wide range of customer enquiries that require attention to detail.

Benefits

Simply Health save money on common health expenses and get access to health and wellbeing support services.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Be a part of a company that offers tailored support services, going beyond just housing solutions.
Salary £10,809.73 (FTE £26,664)

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

not a skilled worker sponsoring employer; right to work in the uk required.

Security clearance

Information not given or found

Company

Overview

Founded in 2010

Year Established

The company was established in the year 2010.

A prominent housing provider in the UK.
Focus on delivering high-quality, affordable homes across the North East of England.
Specializes in both residential and commercial developments.
Expanding portfolio includes utilities and infrastructure for improved regional living standards.
Innovative approach to property development and management, offering services from repairs to major construction projects.
Undertakes diverse projects, including large-scale residential developments, modernizing existing homes, and enhancing community facilities.
Recognized for dedication to improving the built environment and making a positive impact in neighborhoods.

Culture + Values

Treating each other with respect
Committed to creating social and environmental sustainability
Improving the energy efficiency of our existing homes … to have a positive impact on customers’ wellbeing
Improving our performance and reducing carbon emissions
Achieving transparent ESG reporting using Sustainability Reporting Standard for Social Housing

Environment + Sustainability

26% Carbon Reduction

Carbon Emissions Cut

Achieved a significant reduction in carbon emissions through partnerships and sustainability initiatives.

2035 Net Zero

Direct Emissions Target

Committed to achieving net zero for direct business emissions by 2035.

30M£ Retrofit Loan

Energy Efficiency Funding

Secured a £30 million loan to retrofit 36,000+ homes for improved energy efficiency.

950M kWh Savings

Energy Efficiency Impact

Identified potential energy savings through automated meter readings and audits.

Target net zero for organisation-wide operations by 2050.
Campaign ‘Take Control’ supports government carbon reduction goals.
Signed Yorkshire & Humber Climate Action Pledge, covering resilience, carbon reduction, biodiversity, and just transition.
Delivered first net-zero carbon homes in Middlesbrough with air-source heat pumps, MVHR, PV panels, triple glazing, insulation, and EV charging.

Inclusion & Diversity

2022–23 ESG Report

Published their second ESG report

The company highlighted colleague wellbeing in their second ESG report, showcasing their commitment to social responsibility and sustainability.

12 Indicators

Tracking ESG performance

Performance is tracked across 12 indicators aligned with the Sustainability Reporting Standard for Social Housing, ensuring comprehensive monitoring of social and environmental impact.

Engaged customers in campaigns, emphasizing 'Treating each other with respect'.
Launched apprenticeship opportunities to support gender and skills parity.
Celebrated Volunteers' Week and supported community learning.

Articles

Careers at Thirteen Group

Company

Overview

Founded in 2010

Year Established

The company was established in the year 2010.

A prominent housing provider in the UK.
Focus on delivering high-quality, affordable homes across the North East of England.
Specializes in both residential and commercial developments.
Expanding portfolio includes utilities and infrastructure for improved regional living standards.
Innovative approach to property development and management, offering services from repairs to major construction projects.
Undertakes diverse projects, including large-scale residential developments, modernizing existing homes, and enhancing community facilities.
Recognized for dedication to improving the built environment and making a positive impact in neighborhoods.

Culture + Values

Treating each other with respect
Committed to creating social and environmental sustainability
Improving the energy efficiency of our existing homes … to have a positive impact on customers’ wellbeing
Improving our performance and reducing carbon emissions
Achieving transparent ESG reporting using Sustainability Reporting Standard for Social Housing

Environment + Sustainability

26% Carbon Reduction

Carbon Emissions Cut

Achieved a significant reduction in carbon emissions through partnerships and sustainability initiatives.

2035 Net Zero

Direct Emissions Target

Committed to achieving net zero for direct business emissions by 2035.

30M£ Retrofit Loan

Energy Efficiency Funding

Secured a £30 million loan to retrofit 36,000+ homes for improved energy efficiency.

950M kWh Savings

Energy Efficiency Impact

Identified potential energy savings through automated meter readings and audits.

Target net zero for organisation-wide operations by 2050.
Campaign ‘Take Control’ supports government carbon reduction goals.
Signed Yorkshire & Humber Climate Action Pledge, covering resilience, carbon reduction, biodiversity, and just transition.
Delivered first net-zero carbon homes in Middlesbrough with air-source heat pumps, MVHR, PV panels, triple glazing, insulation, and EV charging.

Inclusion & Diversity

2022–23 ESG Report

Published their second ESG report

The company highlighted colleague wellbeing in their second ESG report, showcasing their commitment to social responsibility and sustainability.

12 Indicators

Tracking ESG performance

Performance is tracked across 12 indicators aligned with the Sustainability Reporting Standard for Social Housing, ensuring comprehensive monitoring of social and environmental impact.

Engaged customers in campaigns, emphasizing 'Treating each other with respect'.
Launched apprenticeship opportunities to support gender and skills parity.
Celebrated Volunteers' Week and supported community learning.

Articles

Careers at Thirteen Group