DOT Technical Service Representative

Overview

Ensure MAPEI products meet DOT compliance via audits, submissions, and coordination.

Key Responsibilities

• submissions
• database management
• technical docs
• competitive monitoring
• audits
• recertification

Tasks

Join MAPEI Corporation, a global leader in manufacturing construction chemicals and materials for the building industry. MAPEI is seeking a detail-driven DOT Product Compliance Specialist to support our Cementitious & Resinous Systems (CRS), Admixtures, and UTT product lines. In this role, you will help ensure MAPEI products maintain compliance with Department of Transportation (DOT) requirements across multiple states and agencies. You’ll work closely with Technical Services, Product Line Management, R&D, and Sales to maintain MAPEI’s standing as a trusted, approved manufacturer. -Support local agency submittals and approvals in collaboration with regional sales and technical teams. -Communicate updates and approvals to the MAPEI Sales Force by territory. -Contribute to writing proprietary specifications and reviewing technical data sheets or packaging changes. -Collaborate cross-functionally with Product Line Management, CRS Sales, Admixture Sales, Technical Services, Major Projects, and R&D to ensure alignment on specifications. -Maintain an organized database of internal and external test reports, ensuring current certification and compliance status. -Develop and issue technical recommendations, bulletins, and letters as needed. -Monitor competitor products on DOT databases and identify equivalent MAPEI offerings. -Assist the CRS Technical Services group with training initiatives, site visits, and technical support for major projects. -Maintain and update the DOT Approved Product Lists (APL) database for MAPEI CRS, Admixtures, and UTT products. -Manage follow-up correspondence for submitted and pending products, ensuring timely responses and documentation. -Provide monthly reports of DOT-related activities to the Technical Manager – CRS. -Conduct monthly audits of state DOT websites to ensure the accuracy of MAPEI’s internal product database. -Travel to jobsites, seminars, and facilities on an as-needed basis. -Adhere to all MAPEI policies, safety rules, and work procedures. -Track and manage annual recertifications and retesting schedules to maintain ongoing approvals. -Assist the Technical Manager – CRS with budgeting and coordination of external testing needs. -Prepare and submit MAPEI products to individual DOT agencies for qualification and requalification as required.

Requirements

• bachelor's degree
• 5+ years
• microsoft office
• customer service
• occasional travel
• communication

What You Bring

-Strong organizational, planning, and customer service skills. -Bachelor's Degree in Engineering, Architecture, preferred. -Effective oral and written communication; able to manage conflict and build positive relationships. -Plus a minimum of five years of experience in the construction or technical industry as related to different MAPEI type of products, or any equivalent combination of related training and experience. -The position requires the ability to work with a personal computer in a Windows environment. Use Microsoft Office Suite software including Word, Excel, PowerPoint, Outlook and CRM as well as using the Internet, if required.

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Benefits

-In this role you will earn a competitive annual base salary based on your experience and qualifications. -Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more -Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services. -17 Days of paid, sick and vacation time annually (days are prorated in year one). -401K retirement with up to 6% matching program. -FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles

About Mapei Usa

-Born in Milan as a family-run adhesives and paints producer, it steadily mastered niche flooring and waterproofing innovations. -Expanded across Europe and later reached the Caribbean with MAPEI Caribe. -Now privately held by the Squinzi family, it delivers solutions on landmark projects—from airport terminals and hospitals to major infrastructure and high-end residential builds. -Specializes in adhesives, sealants, mortars, grouts, waterproofing agents and concrete additives across multiple sectors. -North America hub in Deerfield Beach, Florida, supports regional manufacturing, training through its Technical Institute and ISO-certified facilities. -Unusual fact: it has never made a loss, never furloughed staff or laid off anyone since founding—a rare financial feat.

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