Service Manager

Description

• Maintain a high level of professionalism and patience with coworkers and customers
• Answer incoming calls regarding service questions, scheduling, and general customer concerns
• Monitor performance of field technicians and advise them on proper customer service and quality workmanship
• Manage work order flow from dispatch to billing
• Delegate and supervise tasks assigned to various people and departments
• Oversee the dispatching of technicians to maximize efficiency and reduce cancellations
• Assist in hiring, scheduling, counseling, training and disciplining of employees

Requirements

• 2+ years of project management is a plus
• Good written and verbal communication skills
• Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology
• 10+ years of field experience as a Journeyman Electrician, Foreman, or equivalent combination of education and experience
• Ability to communicate in a professional, courteous, and knowledgeable manner
• Punctual and committed to regular attendance

Benefits

• Positive, team-focused, and inviting work environment with opportunities for advancement
• Health insurance – medical, dental, and vision
• Paid time off and paid holidays
• Additional benefits to include life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)

Training + Development

Interview process

Visa Sponsorship

Security clearance