Head of Technical Support - Operations

Description

• Support with defining site activities, tools and instruments for customer outages. Preparation of technical reports (SIL/HAZOP/Machine Improvements). Coordinate with FS organization globally, regional FS teams, and with the Service Project Management Heads to ensure proper outage execution. Supporting advanced sales opportunities if and when required.
• Define and identify suitable service bulletins, modifications and recommendations for clients to improve their performance, availability, reliability and safety. Reviews site visit reports and STA-RMS to facilitate technical recommendations to external Customers via the Client or Project Manager.
• Represent Compression in front of clients in case of technical queries, being able to display a high level of critical thinking in bringing a successful resolution to high impact, complex problems. Apply advanced skills to resolve complex problems not covered by existing practices or procedures.
• Lead a team of experts based across the Middle East and Asia Pacific regions, being responsible for all operational technical queries for our TCP/RCE fleet in ME&AP.
• Technical support and scope preparation in case of a machine shut down or operational issues and liaising with the PCC as the need arises. Applying Remote Diagnostic System (RDS) as needed to support unit availability and first line response.
• Technically responsible for the support of the TCP/RCE Products in the Middle East and Asia Pacific. Will provide technical support, guidance, training & leadership for Field Service Personnel in the Compression organization. Provides complex technical product support to external customer base and internal Field Service personnel remotely via telephone, e-mail and documents issues and resolutions accordingly.

Requirements

• Experience within the Oil&Gas market and with Siemens Energy compression fleet is preferred. Experience collaborating with Product Competence Centers and other stakeholders within Compression organization is preferred.
• Strong analytical, organizational, and leadership skills, paired with the ability to support and train FS personnel.
• Fluent in English, with additional languages applicable for the assigned region being an advantage.
• Seasoned traveler with availability to travel national/international as required
• A bachelor's degree in engineering, or a related field. Experience in leadership and management are required. A minimum of 8 years of proven experience in operation and maintenance, field service activities, engineering and/or solving of rotating & compression equipment, with a consistent track record of improving equipment availability, and customer satisfaction.
• Excellent communication, networking, and relationship-building skills, with the ability to inspire and empower teams and partners.

Benefits

• Opportunity for remote/flexible work
• Professional development opportunities within the company
• Opportunity to work on challenging projects in an exciting environment

Training + Development

Interview process

Visa Sponsorship

Security clearance