Guest Service Agent at Chartwell Hospitality in Nashville Metropolitan Area | Kablio
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Guest Service Agent
Chartwell Hospitality
Fully integrated real estate firm specializing in hotel acquisition, development and management.
Deliver front‑desk service, check‑in/out, and guest support at Hilton Nashville Green Hills.
16 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Nashville Metropolitan Area
Onsite
Company Size
1,200 Employees
Service Specialisms
Hospitality Services
Property Development
Design
Construction Management
Project Management
Consulting
Sector Specialisms
Hotel Developments
Hotel Management
Hotel Acquisitions
Hotel Ownership
Revenue Management
Data Analysis
Long-term Revenue Planning
Pricing Strategy
+3 more
Role
Description
recommendations
issue resolution
guest satisfaction
check‑in
check‑out
Providing recommendations on local attractions, dining options, and more
Responding to guest inquiries and resolving any issues promptly
Ensuring the overall satisfaction of our guests during their stay
Assisting guests with check-in and check-out procedures
Requirements
customer service
communication
interpersonal
multitasking
Previous experience in a customer service or hospitality role
Excellent communication and interpersonal skills
The ability to multitask in a fast-paced environment
Benefits
Enjoy competitive benefits and career growth opportunities
Welcoming guests with a warm smile and professional demeanor
Experience the vibrant city of Nashville, known for its music, culture, and Southern charm
Work in a dynamic environment where no two days are the same
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 2003
Year Established
The company was established in 2003 in Nashville, Tennessee.
$1.75B Acquisitions
Hotel Projects Investment
They’ve executed over $1.75 billion in hotel acquisitions and developments across multiple U.S. states.
26 Hotels Owned
Current Portfolio
They own and manage around 26 hotels, with several under development.
$Million Deals
Development Scale
Typical deals include multi-million-dollar property developments, sales, and long-term operational partnerships.
The firm has evolved from a small hospitality venture into a national hotel powerhouse.
Their portfolio blends branded limited- and full-service hotels, including Hilton, Conrad, and Home2 Suites.
Chartwell often co-develops large mixed-use projects—such as Nashville’s Broadwest—combining hotels with offices and residences.
Services span the full hotel lifecycle: development, revenue management, renovations, sales & marketing, accounting, and operations.
They’ve earned awards from Hilton for excellence in new builds, including for Conrad Nashville and Hilton Cool Springs.
They own and manage around 26 hotels, with several under development in high-growth regions like Middle Tennessee.
Culture + Values
Commitment to excellence and continuous improvement
Integrity in all our business relationships
Passion for hospitality
Respect for individuals and their contributions
Responsibility in all actions and decisions
Creating memorable experiences for guests
Environment + Sustainability
Net Zero by 2050
Carbon Target
Net zero carbon target commitment aiming to achieve zero net carbon emissions by 2050.
Commitment to sustainability practices across all operations
Energy and water conservation initiatives
Waste reduction strategies implemented across properties
Investment in eco-friendly building materials and technologies
Partnerships with environmental organizations to promote sustainability
Inclusion & Diversity
Support for gender equality in the workplace
Active recruitment efforts to maintain diverse teams
Promotion of a culture that values different perspectives
Implementation of mentorship and development programs for underrepresented groups
Continuous tracking and reporting of gender diversity metrics
Articles
About Us
Careers