IFM Operations Director (Site Lead)
Integral Uk Ltd
Lead IFM at Rolls‑Royce site, overseeing operations, client relations and transformation.
10 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Derby, England, United Kingdom
Onsite
Company Size
4,000 Employees
Service Specialisms
Facilities Management
Building Services
Mechanical Services
Electrical Services
Maintenance Services
Technical Services
Integrated Services
Sector Specialisms
Agriculture
Central and local government
Communication and Media
Construction
Electric and Gas
Financial Services
Healthcare
Higher education
Role
What you would be doing
kpi tracking
facility ops
tech adoption
reporting
budget management
continuous improvement
- Develop and track KPIs and SLAs in partnership with client stakeholders
- Build and maintain strong, strategic partnerships with client facility managers, operations teams, strategic functions (including Finance, BI, HR, etc.) and executive leadership
- Manage client escalations and ensure rapid resolution of issues
- Act as a transformational leader who can influence positive change and drive client satisfaction
- Lead organisational change initiatives to improve service delivery and operational efficiency
- Serve as the primary client interface and relationship owner for the IFM account at the designated site
- Ensure seamless coordination between all IFM service providers and client operations
- Identify cost optimisation opportunities while maintaining service excellence
- Prepare detailed performance reports and client presentations
- Support client sustainability and corporate responsibility goals
- Negotiate change orders and additional services with client approval
- Collaborate with client leadership on long-term facility strategy and planning
- Proactively identify client needs and develop solutions to exceed expectations
- Direct daily facility operations including HVAC, electrical, plumbing, security, and life safety systems
- Manage integrated service teams across multiple disciplines (maintenance, cleaning, security, landscaping, etc.)
- Build high-performing, client-focused teams across all IFM service areas
- Lead technology adoption and digital transformation initiatives
- Identify and implement innovative solutions to enhance facility performance
- Mentor and develop team members to enhance capabilities and career growth
- Foster a culture of innovation, accountability, and client partnership
- Champion best practices and drive standardization across service delivery
- Conduct regular client meetings, reviews, and strategic planning sessions
- Manage IFM contract budgets and financial performance for the site
- Drive continuous improvement initiatives and service optimization across all IFM service lines
- Lead the IFM service delivery model including maintenance, operations, space management, and support services
What you bring
cfm
iwms
change management
client relationships
facilities management
bachelor's degree
- Professional certifications (CFM, FMP, CPM, LEED AP, etc.)
- Experience leading transformational change and service improvement initiatives
- Experience with contract management and SLA performance tracking
- Strong business acumen with focus on client value creation
- Exceptional client relationship management and account growth capabilities
- Ability to be based at the client site and serve as the primary IFM representative
- Strong executive presence and communication skills for C-level client interactions
- Track record of turning around challenging client relationships or underperforming accounts
- Knowledge of relevant codes, regulations, and industry standards
- Strong understanding of building systems and facility operations
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
- Proven track record in IFM or multi-service facilities management environments
- Exceptional relationship-building and client management capabilities
- Demonstrated success in building and maintaining strategic client relationships
- 10+ years of facilities management experience with 5+ years in client-facing leadership roles
- Background in consulting or professional services delivery
- Must be a transformational leader with proven change management experience
- Experience managing large, integrated service teams and multiple vendor relationships
- Proven ability to influence and drive change in complex organizational environments
- Comprehensive knowledge of IFM service delivery models and best practices
- Proficiency in IWMS and performance management systems
- Demonstrated ability to lead complex, multi-disciplinary service teams
- Track record of winning contract renewals and expanding account scope
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Delivers exceptional engineering and maintenance services.
- Provides tailored solutions for efficient and reliable operations in industrial and commercial sectors.
- Specializes in large-scale projects in water resources, energy, and utilities.
- Adapts to the changing engineering landscape with innovative solutions.
- Focuses on sustainability and long-term operational success in complex, high-stakes projects.
- Undertakes high-profile commercial developments and large infrastructure projects requiring meticulous planning.
- Addresses a broad range of needs from industrial facilities to public utilities in both urban and rural settings.
- Integrity is at the heart of everything we do.
- We promote a culture of collaboration and innovation.
- Commitment to delivering high-quality, sustainable solutions.
- We empower our people to succeed and grow.
- Customer-centric approach with a focus on long-term relationships.
2030
Net-Zero Target
Committed to achieving net-zero carbon emissions by a set deadline.
- All operations are aligned with a comprehensive sustainability strategy.
- The company focuses on reducing carbon footprint through energy-efficient solutions.
- The company integrates sustainable practices in all projects and services.
- The company actively works to minimize waste and promote recycling across its operations.
40% Female Leadership
Gender Representation
The company ensures equal opportunities in leadership roles.
- Building an inclusive and diverse workforce is a priority.
- A culture of equal opportunities is promoted for all employees.
- Programs are in place to support underrepresented groups.
- Gender diversity is tracked and reported annually.
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