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Junior IT Support Analyst
Rehlko
First-line technical support for users, managing IT systems and devices
19d ago
Junior (1-3 years)
Full Time
Liverpool, England, United Kingdom
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Energy
Power Systems
Data Center
Fuel Cells
Generator Systems
After Treatment Technologies
Hydrogen
HVO
Role
What you would be doing
desktop support
vpn support
device repair
workstation setup
process documentation
asset management
- Diagnose and resolve desktop and laptop issues, including off-site repairs
- Support remote users with mobile connectivity and VPN access
- Administer and repair mobile communication devices
- Build, configure, and test workstations, laptops, and mobile devices
- Document IT processes and user guides clearly and accurately
- Support IT equipment purchasing during staff holidays
- Assist with LAN, WAN, and VPN connectivity troubleshooting
- Update and maintain the IT asset register
- Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
- Uphold Health, Safety, Environmental, and Quality standards in all work
- Manage new starter setups and leaver procedures
- Provide responsive support to users via phone, email, and in person
- Keep workspaces clean, organised, and secure
- Ensure backups of laptops, desktops, and personal folders are maintained
What you bring
microsoft
pc setup
it degree
customer service
problem solving
microsoft cert
- Ability to stay calm and effective under pressure
- Willingness to take initiative and responsibility
- Familiarity with Microsoft products and PC hardware setup
- Degree in IT or a closely related subject
- Strong communication skills—clear, helpful, and user-friendly
- Excellent attention to detail and time management
- Understanding of PC builds, rebuilds, and configuration
- Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
- Logical problem-solving and decision-making skills
- Microsoft certification (e.g., MTA, MCP, or equivalent)
- Hybrid working options
- Career development and progression opportunities
- 25 days annual leave plus bank holidays (with extended entitlement for long service)
- 7% company pension contribution
- Reward and recognition schemes
- Competitive salary
- Employee Assistance Programme (EAP)
- Dedicated training via our in-house certified training department
- Company car allowance (where applicable)
- Holiday buy and sell scheme
- Health care cash plan and life assurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are a standard part of clarke energy's hiring process
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Company
Overview
100-year legacy
Years of Reliability
The company traces its origins back to 1920 with the Kohler Automatic Power & Light, establishing a foundation for innovation and endurance.
2024
Business Milestone
The company became independent in 2024 after Platinum Equity acquired a majority stake and rebranded it as Rehlko.
100+ Locations
Global Presence
Operates across 100+ global locations, delivering industrial power solutions and energy storage systems.
4 MW Generators
Engineering Innovation
Engineered 4 MW diesel generators, showcasing advanced technical capabilities and commitment to renewable energy.
- Its portfolio spans multiple divisions—Power Systems, Engines, Uninterruptible Power, Home Energy, Clarke Energy, Curtis Instruments and Heila Technologies.
- Typical projects include data center backup systems, hospital microgrids, commercial and home standby generators, and complex industrial energy solutions.
- An unusual milestone: it fueled the first successful Antarctic overland expedition and lit Hollywood sets and the Hoover Dam during its Kohler era.
- Integrity
- Customer Focus
- Innovation
- Sustainability
- Collaboration
- Excellence
- Agility
2050
Net Zero Carbon Commitment
Aim to achieve net-zero carbon emissions by the year 2050.
- Commitment to renewable energy sources
- Reduction of carbon emissions in supply chain
- Active efforts to minimize waste and water usage
- Sustainable product development
- Eco-friendly packaging initiatives
- Gender parity across leadership roles
- Inclusive recruitment practices
- Ongoing gender diversity training programs
- Regular diversity audits and evaluations
- Supportive work environment for all identities
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