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Service Representative
Rolls-Royce
Customer-facing Service Rep providing 24/7 support to airline customers.
2d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Singapore
Office Full-Time
Company Size
50,000 Employees
Service Specialisms
Engineering
Maintenance, Repair & Overhaul
Research & Technology
Customer Relations
Digital Transformation
Power Systems
Propulsion Solutions
Aerospace Engineering
Sector Specialisms
Civil aerospace
Defence
Power Systems
Electrical
Commercial marine
Yacht
Marine
Industrial construction
Role
What you would be doing
data analysis
warranty monitoring
customer support
product introduction
business forecast
fleet planning
- Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.
- Monitor warranties, guarantees, and airline debt, escalating significant trends as required.
- Provide 24/7 customer support, ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.
- Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.
- Represent the Rolls-Royce position with professionalism and resilience, including in challenging discussions with customers.
- Identify and promote product and service sales opportunities, supporting Rolls-Royce’s growth objectives.
- Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.
- Support new product introduction, ensuring customer readiness and successful integration into their operations.
- Uphold Rolls-Royce’s strategy, business values, and commitment to customer excellence.
What you bring
it literate
degree
gas turbines
communication
business acumen
customer-facing
- IT literate, with the ability to use data systems for communication, reporting, and analysis.
- Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.
- Excellent communication and interpersonal skills; able to present clearly, influence effectively, and build trust across cultures.
- Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.
- Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast-paced, dynamic environment.
- Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations.
- Culturally aware, with the ability to operate effectively in a global business environment.
- Proven experience in a customer-facing role, ideally within aerospace or a related technical services industry.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
£18.9 billion
Revenue
The company achieved near £18.9 billion in revenue in 2024.
£2.9 billion
Operating Profit
The company reported an operating profit of approximately £2.9 billion in 2024.
36%
Market Share
The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.
25 vehicles/day
Production Rate
The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.
- Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
- It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
- Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
- It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
- Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.
- We do the right thing – We do what’s right for our customers, our people, and society.
- We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
- We take ownership – We take personal responsibility for our actions, performance, and results.
- We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
- We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.
Net-zero by 2050
Carbon Neutrality Goal
Aims to achieve net-zero carbon emissions by 2050.
Carbon intensity down by 25%
Carbon Intensity Reduction Target
Committed to reducing the carbon intensity of products and operations by 25% by 2030.
CO2 emissions reduced by 50%
SAF Emissions Reduction
SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.
- Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
- Focus on reducing waste and resource consumption across the entire supply chain.
30% by 2030
Female Leadership Target
Aims to achieve 30% female representation in senior leadership positions.
26% workforce
Gender Representation
Women currently account for 26% of the global workforce as of 2023.
- Set a goal to increase representation of ethnic minorities in senior roles.
- Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.
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