New Home Advisor

Description

Position Highlights: Responsible for selling homes through optimizing the new home sales and the customer experience in assigned community(ies).

• Prepares weekly update reports of prospective customer traffic to management.
• Inputs, updates, and effectively utilizes data in the Company's Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
• Actively tours model homes with prospective buyers. Engages in the Company's defined selling process during product tours to deliver an effective sales presentation. During tours, actively seeks to close prospective buyers by asking multiple closing-related questions during the presentation, including confirmation of return visit.
• Effectively discusses and explains the home building and home buying process to buyers in such a way that the customer feels knowledgeable and comfortable with the various touchpoints.
• Takes prospective buyers to the various homesites within the community, including production homesites, to familiarize them with the community layout. This includes both inventory homes and homes under construction. Ensures prospects understand where the homes will be built on individual homesites, where property lines begin and end, and where neighboring houses and structures will be situated. When visiting homesites, ensures the New Home Gallery and models are appropriately secured and proper signage indicating estimated return time is placed on the sales office entrance.
• Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders (managers, real estate brokers, homebuyers, etc.) to drive sales.
• Performs all necessary follow-up to ensure the successful closing of sales in communities assigned.
• May require driving of buyers from the sales office to community lots/home sites.
• Works collaboratively with other departments, teams, and individuals, both inside and outside the Company, to ensure that the entire process is seamless from the setup of model homes to the close of sale and delivery of homes.
• Explains and processes sales documentation for prospective buyers, including completing the information required to complete the Company's form purchase agreement for homes in assigned communities.
• Monitors and conducts regular visits to the competition to complete competitive market analysis (CMAs), providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market regarding sales pace, pricing changes, new community openings and close-outs.
• Actively participates in traffic driving efforts including, but not limited to, initiating follow-up phone calls to previous traffic, coordinating, and hosting public and broker events.
• Manages backlog, maintaining strong lines of communication with buyers’ post-purchase decisions. Actively participates in weekly community team communication meetings, providing proactive status updates to backlog buyers, identifying issues and collaboratively resolving issues across sales, construction, customer care, design studio and Tri Pointe Solutions ensuring high levels of customer satisfaction.
• Develops knowledge of competitor policies, programs, pricing, and products, as well as consumer demographics, to better define key differentiators for assigned communities and provides helpful information to management.
• Once weekly, travels to onsite corporate offices to attend division sales rallies and other corporate events.

Requirements

Tri Pointe Homes Charlotte is looking for an experienced, enthusiastic individual to join our talented group as a New Home Advisor.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

• Real estate license, if required by state law.
• Frequent standing, walking (including stairs and uneven ground), and sitting; occasional lifting.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.
• Minimum of 1-year previous sales experience required.
• Knowledge of sales programs, policies, and procedures.
• Ability to prepare, plan and deliver clear and persuasive sales presentations.
• Current working knowledge of homebuilding and the residential real estate industry.
• New home sales experience preferred.
• Bachelor’s degree preferred.

Benefits

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

Training + Development

Interview process

Visa Sponsorship

Security clearance