Organising consultation meetings, pre-entry surveys, and progress visits.
Acting as the first point of contact for residents during planned works.
Supporting community projects and engagement initiatives.
Coordinating with contract team and housing staff to minimise disruption.
Monitoring satisfaction, championing customer insight solutions, and feeding improvements back into operational teams.
Ensuring customer appointments are attended on time and to standard.
Recording and reporting interactions, complaints, and resolutions accurately.
Conveying accurate and timely information in simple, clear terms.
Supporting customer engagement activities across all channels.
Championing EDI by ensuring fair treatment, equal access, and respect for all residents.
Distributing updates in clear, accessible, and inclusive formats.
Handling queries, complaints, and concerns promptly, professionally, and inclusively.
Encouraging positive relationships between residents, contractors, and the company.
Requirements
driving licence
computerised systems
record‑keeping
time management
customer service
multitasking
Confidence to work independently and collaboratively in partnership with local teams.
Ability to adapt communication for diverse communities and needs.
Experience of handling multiple tasks in a high-volume, fast-paced environment.
Driving License required.
Experience in customer service, resident liaison, or a community-facing role (desirable, not essential).
Good time management, planning, and organisational skills.
Experience with computerised systems and accurate record-keeping.
Strong customer experience ethos, with excellent written, verbal, and interpersonal skills.
Benefits
The chance to make a real impact on residents’ lives every day by helping deliver sustainable, future-ready homes.
A benefits package including health, leisure, and shopping discounts, private pension, and recognition schemes.
20 days holidays plus bank holidays
Training and career development opportunities.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1992
Company History
The company was established in 1992 by two hands-on maintenance specialists who laid the foundation for its growth into a full-service property works firm.
Low-Millions Revenue
Financial Performance
Annual revenues have grown steadily into the low-millions, reflecting the company's success in serving both public and private landlords.
Rebranded in 1995
Company Evolution
Originally named MNM Plumbing & Drainage, the company rebranded in 1995 to reflect its expanded scope of end-to-end property services.
Evolved from plumbing roots into a full-service property works firm.
Headquartered in northwest London, serving both public & private landlords.
Typical projects include responsive repairs, cyclical decorations, planned refurbishments, and scheme redevelopments across multi-storey housing and commercial assets.
Specializes in residential and commercial building maintenance, with additional expertise in electrical, gas, drainage, and structural refurbishment scope.