* Identify and escalate more complex issues to the research team.
* Perform research using available resources as needed to provide required information to callers.
* The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
* Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
* Complete necessary administrative work as needed and complete call logs accurately.
* Ability to sit at a workstation for long periods.
* Ability to Use Computer
* Good verbal and written communication skills.
* Dependable and able to adhere to schedule.
* Ability to read, write, and speak English.
* High school diploma or equivalent.
* Effective problem-solving skills.
* Verbal and Written Communication Skills
* Call Center Experience
* Effective listening skills.
* Ability to work effectively in a high volume and sometimes stressful work environment.
Pay Rate: $18/hour on W2