Service Coordinator Dispatcher

Description

• Answer and prioritize incoming service calls, responding directly or redirecting appropriately
• Schedule maintenance contract customers and maintain accurate service logs
• Coordinate and dispatch field service technicians, adjusting schedules in real‑time as new calls arise
• Manage logistics for emergency response, ensuring geographic efficiency amid frequent schedule changes
• Support and promote the customer service team’s fast, reliable support goals
• Generate time and material quotes, submit material requisitions, and finalize service summaries accurately and on time
• Provide ongoing support to technicians and customers throughout the service process

Requirements

Kinsley Power Systems is looking for a highly organized and proactive Service Coordinator to join our team. In this fast-paced, customer‑facing role, you’ll be at the center of our emergency response operations—scheduling technicians, supporting service calls, and ensuring every customer receives prompt, professional attention. The position requires someone who thrives on juggling moving parts, staying calm under pressure, and keeping operations running smoothly behind the scenes.

• 2+ years of administrative support, dispatching, or customer service experience
• Proven ability to multitask in a fast‑paced, high‑pressure environment with strong attention to detail
• Excellent written and verbal communication with a professional, customer‑first approach
• Strong organizational and time‑management skills to keep priorities straight
• Solutions‑focused mindset, able to troubleshoot, think critically, and collaborate for optimal outcomes

Benefits

Kinsley, a family‑owned business, has been a leader in the generator industry for over 60 years, providing exceptional service, sales, and rentals. We take pride in exceeding customer expectations while creating a workplace that is enjoyable, supportive, and rewarding. If you seek a growing company that upholds strong family values, fosters a positive culture, appreciates hard work, and offers real opportunities for growth, welcome to the Kinsley family.

Training + Development

Interview process

Visa Sponsorship

Security clearance