Analyst, Tenant Account

Description

• Prepare interpretation of lease language for review by Supervisor for response to tenant inquiries
• Perform follow-up action on a timely basis to ensure tenant commitments are met
• Provide customer service to both tenants and internal customers including; Leasing, Property Management, Accounting, etc.
• Responsible for the collection of rents, identification and escalation of tenant issues, maintenance of tenant database, account analysis, account reconciliation and reporting as applicable. These responsibilities are performed in a team environment and encompass a large number of accounts.
• Review and analyze aged receivable reports and system information to determine priority of tenant contacts
• Identify appropriate application of unapplied cash
• Maintain comments field in CTI Tenant Pursuit Application in accordance with policy
• Prepare reports on assigned properties to accurately communicate the status of accounts to management
• Assist in collection efforts on assigned group accounts.
• Accurately record the proper classification of collection status and other associated system identification codes in a timely manner
• Identify tenant issues and escalate to Supervisor in a timely manner
• Prepare reports, which facilitate the collection of aged balances
• Utilizing best available tools, reconcile accounts, including the proper allocation of cash to charges
• Perform collection calls for base rents and other charges on assigned accounts pursuant to established department policies and procedures
• Acquire understanding of other departments within the company, including Property Management, Legal, Leasing and Accounting
• Recommend action to management (default, litigation, etc.) for tenants that do not remit payment
• Perform collection calls/action on tenants identified as High Dollar; Unpaid Current, Prior Month and Three Month Rent delinquencies; Payment Arrangement and Promissory Note delinquencies; and Watchlist.

Requirements

• Must be flexible with ability to communicate conflicts to Supervisor
• Must have good reconciliation and analytical skills
• Previous collection or customer service experience
• Experience in fast paced, high volume dynamic environment
• Must possess good business communication skills – verbal and written, 10 key calculator by touch and type 40-45 wpm
• Bachelor’s Degree preferred in Finance or Accounting
• Excellent interpersonal skills
• Previous experience using PC and software, including Word and Excel
• Ability to interpret basic contract and language
• Accounting knowledge
• Must possess strong customer service skills
• Possess strong math aptitude
• Must have strong negotiating skills
• Proven ability to work independently

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance