Planner/Works Programmer

Description

• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Provide general administrative support to the repairs team when required
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Maintain accurate records, data, and documentation for audits and compliance.
• Follow company policies and Health & Safety requirements at all times.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.

Requirements

• Experience working in a fast-paced, pressurised environment
• Knowledge of repairs and maintenance processes
• Excellent time management, organisational, and communication skills
• Experience in the above role with similar or the same duties
• GCSE (or equivalent) in English & Maths
• A customer-first approach with the ability to handle challenging situations
• Strong IT skills with the ability to use job management and scheduling systems
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool

Benefits

• Leading pension scheme
• 25 days annual leave plus bank holidays
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

Training + Development

Interview process

Visa Sponsorship

Security clearance