Assist the President in the execution of short term and long-range plans and budgets for the concept based on corporate goals and growth objectives.
Drive year over year same store sales growth by providing overall leadership, direction and guidance in the establishment and maintenance of consistent operations throughout the franchise system.
Support the President in the development, operation and promotion of the Company’s business and brand.
Support the President in leading the franchise system to meet weekly, monthly, annual sales and earnings before interest and taxes (EBIT) budgets.
Hire, develop, oversee, and manage a staff of Franchise Business Coaches in order that they understand and execute their responsibilities correctly. Manage other support personnel as may be assigned by the President.
Requirements
bachelor's
team leader
operations
5+ years
communication
influencing
Bachelor's degree (B.A.) from a four-year college or university.
Team versus individually goal oriented. Be able to accept and respond to suggestions and criticisms in an amicable manner
Excellent people and influencing skills, with an ability to partner with a dynamic leadership team and navigate matrixed relationships.
Demonstrated experience as a team leader; leading teams to generate a vision, establish direction and motivate members to achieve established goals.
A minimum of five (5) years in Operations, preferably in a franchise and/or retail environment.
Excellent oral and written skills and the ability to effectively communicate with and persuade individuals at all level both internal and external to the organization.
Benefits
This role is required to be in office. Hybrid work schedule may be available.
Financial Benefits: Equity and bonus opportunities
Competitive Pay: Commensurate with experience
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
30+ Brands
Globally Operated
The company operates 30+ brands across six countries, showcasing its extensive global presence.
5,500 Franchises
System-Wide Network
The company has grown to manage over 5,500 franchises worldwide, marking significant expansion.
$4B Sales
Annual Revenue
In 2023, the company surpassed $4 billion in system-wide sales, highlighting strong financial performance.
7 #1 Brands
Top-Ranked Franchises
Seven of its brands, including Mr. Rooter and Glass Doctor, ranked #1 in Entrepreneur’s 2025 Franchise 500.
The company rebranded to Neighborly® to reflect its spirit of local service and community focus.
Local teams handle a wide range of home services, including HVAC, plumbing, electrical, landscaping, and handyman work.
The franchise model supports owners with training, marketing tools, and a commitment to quality service.
Major private-equity investment at the franchisee level in 2023 underscores confidence in its decentralized approach.
The acquisition of Lawn Pride expanded its services to include fertilization and weed control.
The company emphasizes a local, community-based approach, with every job performed by experts in the neighborhood.
Culture + Values
Treating others as they would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speaking calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.
Making only agreements that one is willing, able, and intends to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner: "Above the line…"
Communicating honestly and with purpose.
Asking clarifying questions if one disagrees or does not understand.
Never saying anything about anyone that one would not say to him or her.
Continuously striving to maximize internal and external customer loyalty.
Making one's best effort to understand and appreciate the customers' needs in every situation.
Having Fun in the Process
Environment + Sustainability
No public statements or detailed data on environmental, sustainability, or net-zero initiatives were found on official sources.
No net zero target date or quantitative sustainability goals/results were identified in publicly available documents.
Inclusion & Diversity
No publicly disclosed DEI strategy or gender-related statistics were found on official Neighborly® web or LinkedIn pages.
Unable to locate any data-driven outcomes or targets related to diversity, equity, or inclusion.