Leasing Consultant

Description

• Use all adopted technologies and processes to generate traffic. Completes market surveys.
• Greets prospective residents and completes a guest card for each.
• Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements.
• Calls back residents to verify maintenance work order service performed.
• Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.
• Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confront a supervisor or other employee in front of residents.
• Prepares and maintains a file for each resident according to policy and procedures.
• Shops other properties to survey competition and to learn new closing techniques.
• Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model.
• Refer prospective residents to another Lynd property if unable to locate the desired unit.
• Contacts current residents for referrals and informs them of special bonuses available for referrals.
• Take phone calls for maintenance requests from residents.
• Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments.
• Helps plan and direct social activities.
• Contacts and works with apartment locators.
• Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
• Uses closing techniques to get the lease.
• Assists new residents with the move-in process.
• Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
• Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available.
• Use RealPage OneSite Screening. Only Regional Manager may override denials.

Requirements

• Must be bilingual in Spanish
• Must abide by Standard Operating Procedures (SOP) for leasing duties.
• Customer service skills and conflict resolution skills to resolve issues.
• Skill and ability to communicate verbally, clearly, concisely, and in writing.
• Organizational skills to maintain records and schedules.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.
• Sales knowledge and abilities to sell products and services to new and existing customers.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required.
• Ability to maintain confidentiality and maintain appropriate discretion.
• Prior to the applicant moving in, the unit should be walked to check for readiness and any issues should be addressed prior to the resident’s arrival.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance