Senior Helpdesk Coordinator - Nights

Description

• Support Team Leader with HR tasks including appraisals, one to ones, team meetings and coaching/training.
• Providing out of office cover for the team leader as required.
• Supporting the team with live call logging on Internal CAFM system (MAXIMO).
• Supporting the team with call handling for a multi contract fast paced Helpdesk.
• Regular checks on CAFM (Maximo) to ensure good quality is demonstrated at all times.
• Providing assistance to support the team to Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
• Issue reports to Internal and external clients/Customers using in-house system.
• Assigning and Dispatching to various resources via multiple channels.

Requirements

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role.  Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

• Experience of working to strict SLAs & KPIs.
• Ability to prioritise is essential.
• Experience of delivering a high level of customer service.
• Experience with Microsoft packages.
• Excellent organisational skills with the ability to multitask.
• Good Customer Service Skills.
• The ability to investigate and troubleshoot issues.
• Experience of working effectively within the team and collaborating with the team to achieve their goals.
• FM Helpdesk experience.
• Experience in working in a fast-paced environment.
• Excellent attention to detail including a high level of accuracy.

Benefits

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

New opportunity with leading Facilities Management provider – Equans.

On offer is a competitive salary and benefit package, which includes;

You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.

Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full-time role working 37.5 hours. On offer is a salary of £26,110.50 per annum, shift allowance and benefits package.

• Gym membership discounts.
• Employee discount shopping schemes on major brands and retailers.
• 2 corporate social responsibility days per year.
• 24/7 Employee Assistance Program and access to mental wellbeing app.
• Attractive Employee Referral Rewards Scheme.
• Cycle to work scheme.
• 24 days annual leave (+ public holidays).
• Life Cover equivalent to 1.5 times annual salary.
• Holiday purchase scheme.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
• Access to our growing employee networks.

Training + Development

Interview process

Visa Sponsorship

Security clearance