JLL provides professional services in real estate and investment management worldwide.
The Manager – Abstractions, JBS Lease Administration, based in Gurugram, reports to the Senior Director of Lease Administration and works closely with account managers, transition managers, clients, and their teams. The role requires a high degree of independence and oversees a team of abstraction analysts, senior analysts, and assistant managers. As the Operations Lead for Abstractions, you are accountable for the operational delivery of abstraction services.
Key responsibilities include managing the abstraction team, ensuring accurate and timely lease data, and acting as the primary contact for clients, stakeholders, and third‑party vendors. You will mentor team members, drive performance improvement with the Head of Operations AMER, and maintain compliance with internal and external policies. Additionally, you will handle administrative and recruitment matters in consultation with regional operations leads and oversee ad‑hoc projects.
You will be responsible for meeting key performance indicators such as quality, turnaround time, and productivity while providing excellent customer service and building effective relationships across all stakeholder levels. The role also involves managing contract and fee structures, monthly billing, and supporting start‑up accounts independently. Leadership duties include fostering a collaborative environment, addressing escalations, and implementing corrective and preventive measures.
The ideal candidate holds a university degree, with a PMP or MBA preferred, and brings at least seven years of lease administration experience in a corporate, third‑party or consulting setting. Strong attention to detail, knowledge of real‑estate leases and accounting, and proficiency with property‑management or lease administration systems are essential. Excellent interpersonal, verbal, and written communication skills, along with project planning and team‑management abilities, are required.
Technical competence includes advanced Microsoft Office (Excel, Outlook) and solid project‑management capabilities. The candidate should demonstrate resilience, strategic thinking, and a solution‑oriented mindset, while being an avid reader with strong comprehension and paraphrasing skills. Ability to manage stress, prioritize work under tight deadlines, and act as a self‑motivated team player is critical.
JLL offers a Total Rewards Program, competitive pay, and a comprehensive benefits package within an entrepreneurial and inclusive work environment. The company leverages artificial intelligence to enhance recruitment and ensures personal data is protected according to its privacy policies. JLL is an equal‑opportunity employer committed to providing reasonable accommodations for individuals with disabilities.