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Technical Support Specialist
Colliers
Provide technical support for hands-on issues, perform board-room presentation setups, replace failed hardware, image laptops, desktops, and workstations, order/setup/provisioning of new hire equipment, decommissioning of old hardware, coordinate office/cubicle setup and moves, install/configure network printers, assist with company-based software/hardware deployments, respond to requests and incidents, resolve incidents within SLA, perform problem resolution research, escalate unresolved tickets, monitor and implement company policies.
14d ago
$3,605
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
New York, NY
Onsite
Company Size
22,940 Employees
Service Specialisms
Consulting
Corporate Facilities
Investment Services
Landlord Representation
Tenant Representation
Project Management
Urban Planning
Property Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
hardware maintenance
deployment assistance
policy monitoring
technology implementation
networking support
incident resolution
- Replace failed hardware on desktop and laptop computers Image laptops, desktops, and workstations Order/Setup/Provisioning of New Hire equipment Decommissioning of old hardware
- Assist with company-based software/hardware deployments
- Monitor and implement company policies, procedures, and standards to ensure compliance is met Operational knowledge of networking, telephone, and infrastructure concepts
- Participate in technology implementations, both corporate wide and business-unit based
- Assist in LAN/WAN operations, including hardware install, support, documentation Familiarity with remote desktop support tools
- Provide desk side support for hands on issues Perform Board-Room presentation setups Replace failed phones, printers, network cables
- Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
- Coordinate office/cubicle setup and moves Installation and configuration of network printers
- Resolve incidents and service requests within the required SLA Perform problem resolution research and document solutions Escalate out of scope or unresolved tickets to appropriate IT personnel
What you bring
a+
itil
tech skills
windows macos
customer service
site travel
- Must be able to work independently and in groups on IT initiated projects as required Coordinate office needs with Regional IT Manager and/or local office managers
- Must be able to travel to nearby sites in Long Island, Stamford, CT to provide IT Support
- 3+ Years of experience in an IT support environment
- Ability to deliver excellent customer service at all levels of the organization and with external partners
- Experience supporting Windows /MacOS operating systems Advanced software and hardware technical skills
- A+ Certification & ITIL Foundations Certification Possess a strong self-starter attitude
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- applicants must be currently authorized to work in the united states on a full-time basis. the employer will not sponsor applicants for work visas.
- various background checks will be performed as part of the hiring process.
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Company
Overview
$5B Revenue
Annual Revenue
Delivers nearly $5 billion in annual revenue across its services.
76 Acquisitions
Growth Through Mergers
Expanded its portfolio through 76 strategic acquisitions over the past decade.
$100B Assets
Real Assets Managed
Manages over $100 billion in real assets through private capital strategies.
20% Returns
Shareholder Growth
Achieved compounded shareholder returns of ~20% annually over 30 years.
- A global leader in real estate and infrastructure, evolving from regional roots.
- Diversifies services across real estate, engineering, and investment management.
- Handles high-value transactions and manages large-scale infrastructure projects.
- Offers comprehensive advisory and consulting services globally.
27.6% reduction
Emissions Reduction
Achieved a 27.6% reduction in Scope 1 & 2 emissions per square foot from 2021 to 2024.
170 vehicles
Electric Vehicle Fleet
Expanded electric vehicle fleet to over 170 vehicles, representing a fivefold increase in two years.
87.4% offices
Health-Safety Ratings
87.4% of Colliers offices ≥ 2,500 sq ft earned WELL Health-Safety ratings in 2024, up from 35% in 2022.
AA rating
ESG Performance
Received MSCI ESG rating of AA as of February 2024.
- Launched Built to Last sustainability strategy with pillars: Environmental sustainability, Workplace experience, Ethical governance & practices.
- Science Based Targets Initiative (SBTi)-approved Scope 1, 2 & 3 emissions reduction targets for 2030, aligned with Paris Agreement 1.5 °C goal.
- Aim to halve global building emissions by 2030 and fully decarbonize all operational buildings by 2050.
33.5% Women
Management Roles Globally
Percentage of women held in management roles as of 2023, showing an increase of 1.8 percentage points since 2021.
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