Director of Branch Operations
Champion Windows & Home Exteriors
Lead branch operational strategy, execution, and profitability across multiple locations.
20 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Denver Metropolitan Area
Field
Company Size
1,000 Employees
Service Specialisms
Windows Installation
Home Improvement
Exterior Services
Replacement Windows
Siding Installation
Doors Installation
Energy Efficient Windows
Custom Windows
Sector Specialisms
Residential
Home Improvement
Role
What you would be doing
branch launch
installation scheduling
service reporting
profit management
cost control
training delivery
- Lead operational readiness for new branch launches, including staffing, training, and process implementation.
- Partner with the Vice President to develop annual revenue goals and budgets for branch operations in alignment with corporate objectives.
- Maintain a Customer Referability Rating of at least 65%.
- Develop and implement branch operational strategies that align with corporate goals and direction from the Vice President of Branch Operations.
- Achieve a Gross Profit % of at least 52%, or ahead of forecast.
- Ensure all branches maintain a rolling 8-week installation schedule, updated calendars, and accurate monthly revenue projections.
- Drive service excellence by ensuring accurate and timely service reporting.
- Analyze job costing, contribution margins, and branch P&L performance to identify improvement opportunities.
- Provide additional training where gaps in process execution are identified.
- Collaborate with the Vice President to establish short- and long-term objectives for existing and new markets.
- Develop, mentor, and support operational leaders (Regional Operations Managers, Area Installation Managers) to build a strong leadership pipeline.
- Serve as a leadership role model, setting a high standard for operational discipline, collaboration, and urgency.
- Maintain annual revenue growth of 15% or higher.
- Monitor and enforce adherence to operational processes, service procedures, and safety programs.
- Keep Accounts Receivable below 15% of monthly installed revenue.
- Lead initiatives to improve operational metrics, gross profit, and overall profitability.
- Create an environment of trust, accountability, and open communication across branches.
- Keep Accounts Receivable below 10% of monthly installed revenue.
- Ensure profitability within 12 months of market launch.
- Partner with the Vice President and training teams to refresh and evolve operational training programs.
- Control costs within budgetary guidelines and ensure revenue forecasts are met.
- Oversee installation operations, ensuring timely, high-quality completion of projects in accordance with company standards.
- Partner with corporate functions (Manufacturing, Engineering, HR, Finance, Marketing) to ensure operational excellence and support cross-functional initiatives.
What you bring
bachelor’s
ebitda
construction
data-driven
problem solving
10+ years
- Adaptable and able to thrive in a fast-paced, high-change environment.
- Bachelor’s degree in business, construction management, or related field.
- Background in launching and scaling new branch locations
- Experience leading large, distributed teams in high-growth or fast-paced industries.
- Inspirational leader who accelerates adoption of best practices and motivates teams to deliver results.
- Proven track record of improving operational performance in multi-location environments.
- Achieve EBITDA of at least 10%, or ahead of forecast.
- Residential or commercial construction industry experience.
- Strong data-driven decision-making skills and the ability to translate metrics into action.
- Strong problem-solving skills with the ability to develop practical, scalable solutions.
- 10+ years of leadership experience in branch operations, general management, or related fields.
- Achieve forecasted EBITDA and Gross Profit, with EBITDA % improving year over year.
- Ability to lead through influence and collaboration across multiple business units.
- Customer Satisfaction (Paid Monthly)
- Revenue Growth Bonus (Paid Monthly)
- EBITDA Bonus (Calculated Monthly, Paid Quarterly, expansion add backs removed from calculation during addback period)
- Car Allowance - $7,200
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Interview process
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Company
Overview
Since 1953
Year Founded
The company has been providing home improvement solutions for over seven decades.
Millions Served
Homeowners Reached
The company has serviced millions of homeowners nationwide with its energy-efficient products.
- Specializes in custom windows, doors, and home exterior products that enhance comfort and style.
- Builds a strong reputation for quality and customer satisfaction in both residential and commercial projects.
- Known for innovative designs and energy-efficient products, ensuring long-lasting results.
- Offers a wide range of services from window replacements to complete exterior renovations, focusing on durability.
- Delivers products tailored to specific home styles and climates.
- Operates with a focus on craftsmanship, providing installation, maintenance, and support.
- Continued growth has expanded its footprint to serve homes across multiple states.
- Trusted partner for transforming home exteriors, whether upgrading existing features or building new homes.
- Customer-Centric: Champion's success is built on satisfying customer needs and exceeding their expectations.
- Integrity: Champion conducts business honestly and ethically, ensuring trust in all relationships.
- Excellence: Champion strives to provide the best quality products and service through continuous improvement.
- Teamwork: Champion values collaboration, respect, and support within teams to achieve common goals.
- Innovation: Champion embraces new technologies, methods, and ideas to improve products and services.
By 2050
Net-Zero Emissions Target
Aiming to achieve net-zero emissions across all operations.
- Committed to sustainability and reducing its environmental footprint.
- Using energy-efficient manufacturing processes to minimize waste.
- Focus on using sustainable materials in products where possible.
- Regular assessments to monitor and reduce energy consumption.
- Champions a diverse and inclusive workplace supporting equal opportunities for all employees.
- Actively recruits and supports a diverse workforce with a focus on creating an inclusive environment.
- Tracks and reports on gender diversity in leadership positions and the workforce.
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