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Front Desk Agent | State College Fairfield Inn
Shaner Hotels
Front Desk Agent at Fairfield Inn by Marriott in State College, PA. Responsible for check-ins/check-outs, handling complaints, and adhering to payment policies.
21d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
State College, PA
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
cash handling
check-in/out
guest complaints
room discrepancies
daily reports
payment policies
- Adhere to payment, cash handling and credit policies/procedures.
- Process all check-ins and check-outs according to established hotel requirements.
- Handle guest complaints ensuring guest satisfaction.
- Resolve discrepancies on the room status report with Housekeeping.
- Generate, print, and distribute daily reports to designated departments/personnel.
What you bring
local knowledge
computer skills
high school
bilingual
communication
flexible schedule
- Knowledge of local activities and attractions appropriate for clientele.
- Computer experience preferred.
- High school graduate or equivalent.
- Bilingual English/Spanish a plus.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Minimum one year customer service experience; previous hotel experience preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted.
People also searched
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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