Ensure consistent, high-quality service delivery to customers and visitors
Support the planning, coordination, and promotion of CRE-led or supported events in partnership with employee groups and business functions
Develop strong relationships with stakeholders, vendors, and team members throughout all areas of the business
Implement emergency response plans and act as an after-hours emergency contact as part of the call tree
Participate in cross-functional project teams, supporting and, where appropriate, leading complex initiatives that impact the location or department
Foster a welcoming and collaborative environment, cultivating positive experiences at all touchpoints
Oversee and coordinate daily operations across multiple Canadian offices
Monitor vendor performance, address service issues promptly, and drive improvements through QBRs
Ensure compliance with company policies for visitor access, security badges, and purchase order processes
Prepare, review, and execute business continuity plans
Collaborate with internal stakeholders to identify opportunities for cost savings, enhanced service, and process optimization
Serve as a representative on the Joint Health & Safety Committee, ensuring compliance with health and safety regulations and operational excellence standards
Ensure all vendor activities align with Equinix’s standards for safety, efficiency, and customer satisfaction
Ensuring preventive and reactive maintenance plans are in place and monitored for completion
Participate in vendor selection, onboarding, and transition processes; lead these initiatives when appropriate
Collaborate with service providers (hospitality, maintenance, cleaning, vending) to ensure timely and high-quality service delivery
Build and maintain strong relationships with vendors and service providers to ensure high-quality, reliable, and innovative service delivery
Manage the office ticketing system, ensuring timely resolution and proper assignment of requests
Requirements
bachelor's
project management
facilities management
ms office
ticketing
customer focus
Bachelor’s degree in Corporate Real Estate, Facilities, Hospitality, or Business Management, or equivalent work experience
Ability to independently develop and manage resources and programs
Excellent multitasking and organizational skills
Demonstrate integrity, accountability, and a customer-centric attitude in all interactions
Experience in customer service or hospitality
Familiarity with work order ticketing management systems
Minimum 5 years of experience in hospitality management, facilities management, or business operations within a corporate office environment
French or Spanish as a second language (advantageous but not required)
Experience in project management and building operations
Confidence and experience interacting with individuals at all levels
Communicate clearly and effectively, fostering collaboration and trust within the team and with external partners
Maintain a positive, professional, and helpful demeanor - even under pressure
Strong interpersonal, verbal, and written communication skills
Knowledge of building management systems, sustainability practices, and office support services
Presentable and professional demeanor
Initiative-driven mindset with a focus on continuous improvement
Advanced proficiency in MS Office (Outlook, Excel, Word)
JHSC certification is an asset
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
World’s largest provider of data center and interconnection services.
Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
Culture + Values
Thriving workplace where every colleague is valued and respected for who they are and what they contribute
Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
Programs to enhance workplace experience and attract high‑performing talent
Environment + Sustainability
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
Inclusion & Diversity
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.