Corporate Real Estate Lead

Description

• Ensure consistent, high-quality service delivery to customers and visitors
• Support the planning, coordination, and promotion of CRE-led or supported events in partnership with employee groups and business functions
• Develop strong relationships with stakeholders, vendors, and team members throughout all areas of the business
• Implement emergency response plans and act as an after-hours emergency contact as part of the call tree
• Participate in cross-functional project teams, supporting and, where appropriate, leading complex initiatives that impact the location or department
• Foster a welcoming and collaborative environment, cultivating positive experiences at all touchpoints
• Oversee and coordinate daily operations across multiple Canadian offices
• Monitor vendor performance, address service issues promptly, and drive improvements through QBRs
• Ensure compliance with company policies for visitor access, security badges, and purchase order processes
• Prepare, review, and execute business continuity plans
• Collaborate with internal stakeholders to identify opportunities for cost savings, enhanced service, and process optimization
• Serve as a representative on the Joint Health & Safety Committee, ensuring compliance with health and safety regulations and operational excellence standards
• Ensure all vendor activities align with Equinix’s standards for safety, efficiency, and customer satisfaction
• Ensuring preventive and reactive maintenance plans are in place and monitored for completion
• Participate in vendor selection, onboarding, and transition processes; lead these initiatives when appropriate
• Collaborate with service providers (hospitality, maintenance, cleaning, vending) to ensure timely and high-quality service delivery
• Build and maintain strong relationships with vendors and service providers to ensure high-quality, reliable, and innovative service delivery
• Manage the office ticketing system, ensuring timely resolution and proper assignment of requests

Requirements

• Bachelor’s degree in Corporate Real Estate, Facilities, Hospitality, or Business Management, or equivalent work experience
• Ability to independently develop and manage resources and programs
• Excellent multitasking and organizational skills
• Demonstrate integrity, accountability, and a customer-centric attitude in all interactions
• Experience in customer service or hospitality
• Familiarity with work order ticketing management systems
• Minimum 5 years of experience in hospitality management, facilities management, or business operations within a corporate office environment
• French or Spanish as a second language (advantageous but not required)
• Experience in project management and building operations
• Confidence and experience interacting with individuals at all levels
• Communicate clearly and effectively, fostering collaboration and trust within the team and with external partners
• Maintain a positive, professional, and helpful demeanor - even under pressure
• Strong interpersonal, verbal, and written communication skills
• Knowledge of building management systems, sustainability practices, and office support services
• Presentable and professional demeanor
• Initiative-driven mindset with a focus on continuous improvement
• Advanced proficiency in MS Office (Outlook, Excel, Word)
• JHSC certification is an asset

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance