Customer Service Project Manager – Data Centers

Description

• Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.
• Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
• Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.
• Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
• Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
• Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
• Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
• Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.

Requirements

• An understanding of datacenter construction projects
• Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.
• Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
• An understanding of medium and/or high voltage electrical equipment
• 5+ years of direct service project management experience.
• Strong leadership skills with experience in leading cross-functional project teams
• Experience with MS Project or other relevant scheduling software
• Bachelor’s Degree or equivalent combination of education and experience.
• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
• A degree in engineering or construction management
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

Benefits

• The pay range for this position is $89,670 - $153,720. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
• Our focus on investment in our team members, offering a wide variety of internal and external development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance